Came here for a friend's wedding.
Location: 5/5 - close to the volcano, hot springs, and a host of activities; secluded - takes 30 mins to get to La Fortuna, which we like, but tour operators charge more to pick us up
Service: 4.5/5 - very friendly and cooperative in accommodating a big party
Rooms: 4/5 - clean and pretty, with a view of the volcano (we didn't see the volcano though due to rain), and you can get internet on the balcony if not in the room
Overall, a good, secluded location for some pure relaxation