On this 180 acre tract near the Arenal Volcano, the spectacular hotel is not the cast of the show, the surrounding natural beauty is. The stars are the hot springs that are scattered around the property, so many that you can always have one to yourself. Some of the springs are tucked into the tropical flora, others have decks and small bars with music around them. Everything about the architecture of the hotel itself is in service to these springs, meadows, jungle, and river. And everything about the hotel and its staff is in service of you. Management appears to follow a business ethic that goes beyond "the customer is always right" to a philosophy that that says that point should never come up-- that the needs and wishes of the guest should be understood and anticipated before the guest can say a word. It may be the finest service I have encountered in my global travels. It is unforgettable.
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