We went to this hotel this weekend with a couple of friends. We were really looking forward this trip since we are very busy people and we finally got to escape to find some peace of mind... We were offered a good price even for high season. We got very excited to see the hotel's entrance and the first buildings but the excitement did not last long. My husband, friends and I had high expectations for a 5 stars rated hotel so when we finally went in the reception we had a bad feeling when we saw a very cheesy picture of a lady hanging in one of the main walls, ragged, outdated furniture and devices. Staff was not properly dressed for a 5 star hotel and this was just to start. We were given 2 very separate rooms and very different from each other for the same price.. When we claimed for the room next to our friends they said they were full for the weekend and it was not possible.. They said he we stayed one more night they could probably make the change. We could see with our own eyes this statement was not true when we passed some empty rooms.. Our room was nice, I mean the infrastructure but it was too close from the access street. We were hit by a strong mold smell. We had to turn the fan on and the room felt even colder. The coffee for the room was in a plastic food bag and the bathtub tiles and doors had mold on them. The TV was all static and there were not much channels to choose from. We decided to in for a walk and grab a bite to eat. The property is very beautiful, but we were very dissapointed and disgusted to see the jacuzzies all dirty, brown from the very old water left on them! When getting to the restaurant to make the story short, due to the high prices and lack of good responses from the personnel we decided to look for a better place to eat outside the hotel. We found a very small 'soda' where we ate better by a few bucks and treated as at home. Great for 'Soda dona Luz'! We actually enjoyed the got water pool at night but dinner was not so successful. Staff is not well informed, needs more customer service training, bill was not complete, we had stained spoons and on real olive oil just to mention some things. The next day was not so different. Breakfast was not motivating. We decided to spend the rest of the day sleeping to avoid more bad surprises.. We are local tourists and we felt really ashamed for the international tourists who may visit this place. Please don't give up Costa Rica, there are a lot other great places to visit with fair prices, high class service and awesome sites!