We spent the 2nd leg of our trip at Nayara, it was by far the best place we stayed in Costa Rica. The food was excellent, the drinks were reasonable, and the staff was more than accommodating. There is a real feeling that you are getting more than what you paid for at Nayara. The staff would set up tours or transportation for you upon request. The wine bar was exceptional. When we go back to Costa Rica there is no question where we will be staying, Nayara!

We just spent 3 days at the Nayara and it was fantastic. Though this Hotel is a bit pricey compared to others, you get what you pay for in every way. From the moment we arrived until checkout, we were treated first class. The rooms were gorgeous as are the grounds. The facility is immaculate in terms of cleanliness. The staff knew our names the first day (family of 4) and couldn't do enough for us. We ate at both he sushi restaurant and Altamira-food was excellent at both. The menus were diverse so that everyone could find something to enjoy. The guacamole prepared table side for dinner was excellent. Tours were excellent, Housekeeping excellent. Bell service excellent. We will definetely return and I see this as becoming one of those unique places that you always want to return.

This hotel is absolutely GORGEOUS...but the service was not up to par as I would have expected for such a highly rated hotel. Some staff members seemed annoyed by questions...especially a particular waiter who worked in the Altamira Restaurant...wish I remembered his name... Service/friendliness just seems so forced to me...just not what I expected. Though I could understand how those less traveled would think this place is top notch.

If you want absolute beauty...this is the place for you...rooms are gorgeous and prices seem fair...minus the wine list. Also noticed that they DO NOT clean their tables well...at...all. If the sun hits them just right...you can see how disgusting they are...that part was gross and I found myself washing my own table down to get the old cup rings off and crusty food spots.

In terms of getting there from either airport...it is very curvy but absolutely gorgeous...and we learned a ton from our driver when we came up from the Central Pacific coast. Also thought it was funny when the pool "opens" at 10am...that really just means the guys shows up at ten and then asks you to wait until he gets everything set up...which I thought was a joke as my husband and I were ready for a drink at 10am...a little lack luster on a lot of things. Almost like they just bank on the beauty and do not truly care about TOP notch service.

This is probably - or for sure - the best place we ever stayed at. Service from the beginning until the very end was just perfect. Every staff member, from reception to SPA to restaurant, was just so friendly - naturally friendly - and trained well. Perfectionism is important at the Arenal Nayara, and you can feel everywhere.The food at the restaurant (main one) was always superb in terms of quality of food, theme and decoration.
Housekeeping was the best we ever had, room super clean. Rooms: WOW - whirlpool at terrasse with vulcano view, big, modern, outside and inside shower, all decorated with love and style, yet not over-decorated.
The prices for food, minibar etc: all very modest and fair.
We cannot recommend this place high enough and should we ever have the chance to return, we gladly will!