We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Incredible Stay!!!” 5 of 5 stars
Review of Nayara Hotel, Spa & Gardens

Save Saved
You added Nayara Hotel, Spa & Gardens to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Nayara Hotel, Spa & Gardens
4.5 of 5 Hotel   |   6 KM Oeste de Fortuna | Arenal volcano National Park, La Fortuna de San Carlos, Arenal Volcano National Park 33021, Costa Rica (Formerly Arenal Nayara Hotel & Gardens)   |  
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Dinner+$100 spa Credit
Kearney, Nebraska
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Incredible Stay!!!”
5 of 5 stars Reviewed February 19, 2013

We spent the 2nd leg of our trip at Nayara, it was by far the best place we stayed in Costa Rica. The food was excellent, the drinks were reasonable, and the staff was more than accommodating. There is a real feeling that you are getting more than what you paid for at Nayara. The staff would set up tours or transportation for you upon request. The wine bar was exceptional. When we go back to Costa Rica there is no question where we will be staying, Nayara!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,971 people have reviewed this hotel

Traveler rating
    1,758
    169
    28
    12
    4
See reviews for
264
1462
15
6
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (564)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New Jersey
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 18, 2013

We just spent 3 days at the Nayara and it was fantastic. Though this Hotel is a bit pricey compared to others, you get what you pay for in every way. From the moment we arrived until checkout, we were treated first class. The rooms were gorgeous as are the grounds. The facility is immaculate in terms of cleanliness. The staff knew our names the first day (family of 4) and couldn't do enough for us. We ate at both he sushi restaurant and Altamira-food was excellent at both. The menus were diverse so that everyone could find something to enjoy. The guacamole prepared table side for dinner was excellent. Tours were excellent, Housekeeping excellent. Bell service excellent. We will definetely return and I see this as becoming one of those unique places that you always want to return.

Room Tip: from what I could tell, all are excellent. We were in unit 31 and has a great view of the volcano.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2013

This hotel is absolutely GORGEOUS...but the service was not up to par as I would have expected for such a highly rated hotel. Some staff members seemed annoyed by questions...especially a particular waiter who worked in the Altamira Restaurant...wish I remembered his name... Service/friendliness just seems so forced to me...just not what I expected. Though I could understand how those less traveled would think this place is top notch.

If you want absolute beauty...this is the place for you...rooms are gorgeous and prices seem fair...minus the wine list. Also noticed that they DO NOT clean their tables well...at...all. If the sun hits them just right...you can see how disgusting they are...that part was gross and I found myself washing my own table down to get the old cup rings off and crusty food spots.

In terms of getting there from either airport...it is very curvy but absolutely gorgeous...and we learned a ton from our driver when we came up from the Central Pacific coast. Also thought it was funny when the pool "opens" at 10am...that really just means the guys shows up at ten and then asks you to wait until he gets everything set up...which I thought was a joke as my husband and I were ready for a drink at 10am...a little lack luster on a lot of things. Almost like they just bank on the beauty and do not truly care about TOP notch service.

Room Tip: Can not go wrong with any of them...even the "far" ones as the walk is absolutely stunning...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Manager at Nayara Hotel, Spa & Gardens, responded to this review, February 19, 2013
Dear valued guest,

Thank you for taking the time to share your recent experience at Nayara.
On behalf of the entire Nayara family we are so sorry that you only stayed with us one night and we did not have the opportunity to create the entire experience we strive to deliver.
Please accept my most sincere apologies for not meeting your expectations in the different areas you mentioned. Please know that we are sharing your comments with the team, stressing their importance.
I truly hope to have the opportunity to serve you again in the future.

Sincerely,

Jorge Gutierrez
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 16, 2013

This is probably - or for sure - the best place we ever stayed at. Service from the beginning until the very end was just perfect. Every staff member, from reception to SPA to restaurant, was just so friendly - naturally friendly - and trained well. Perfectionism is important at the Arenal Nayara, and you can feel everywhere.The food at the restaurant (main one) was always superb in terms of quality of food, theme and decoration.
Housekeeping was the best we ever had, room super clean. Rooms: WOW - whirlpool at terrasse with vulcano view, big, modern, outside and inside shower, all decorated with love and style, yet not over-decorated.
The prices for food, minibar etc: all very modest and fair.
We cannot recommend this place high enough and should we ever have the chance to return, we gladly will!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 16, 2013

My wife and I were booked to stay for our honeymoon at the springs hotel...we were shocked at all the positive reviews that hotel had because the service was horrible and we felt like we were at Disney Land (honeymooners beware!!). We decided that we couldn't stay at the springs because it would have ruined the end of our honeymoon so we called at 4 P.M the Nayara and that's when our honeymoon started!

The Nayara-
My wife and I have travelled all over the world and have never stayed at a place which had a nicer and more friendly staff. From the moment we arrived we were treated like stars. Even with the last minute reservation they still made the effort to put rose peddles all over our room... The facilities were perfect as was the room. The restaurant was fabulous as well.

During our stay we ran into the manager who knew who we were and wanted to ensure we had the best stay possible.

Believe it or not we were so happy with the experience that I am writing this review from the pool area on our last day!

If your looking for the best hotel for your vacation or honeymoon you can ONLY stay here!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 16, 2013

A wonderful beginning to our Costa Rican vacation.

Top rated accommodations with breath-taking views of the Arenal Volcano. Very romantic and private. Knowledgable and attentive staff. Will definitely be coming back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 15, 2013

We stayed at Nayara for 2 nights last January and had a lovely stay.

Excellent Spa (Hot stone treatment), quality food at the restaurant (we had dinner there on both nights) and efficient staff, who went out of their way to solve our problems on arrival.

Our check-in was fast, with great explanations and attentive staff. We were then taken to our Suite, which did have volcano views as previously required in our booking. The room was amazing and it seemed like the perfect ending to our trip around Costa Rica.

We had lunch at Nayara, which was beautifully presented and of good quality, and decided to have a relaxing afternoon in our Suite. We filled the jacuzzi and once we started the jets, hundreds of big ants got out of them, covering all the water. We called reception, and they inmediately sent someone with a spray, thinking it was just a bug problem...That was "not enough"... We had an ant army and they had decided to set up their colony in one of the jacuzzi jets.

The assistant manager came to our room and took himself a few pictures of our jacuzzi, now covered in ants. Even though they were fully booked, he managed to move us to Suite 50, on the top, which was much appreciated. All in all, we had lost the whole afternoon, which was supposed to be a relaxing one. As a compensation we were offered a lovely dinner and in order to forget that nasty experience received delicious strawberries covered in dark chocolate once we got out of the Spa. That is service!

We deeply enjoyed our stay at Nayara but would like to mention two less positive aspects:

- the swimming pool was too small even though it never felt crowded, as people went out on excursions.

- the check-out was much less welcoming than the check-in. Nobody took care of our luggage at reception, nobody asked about our car and nobody came down to say goodbye. Maybe everybody was busy at that time, but we felt a little bit disappointed, not feeling as if we were leaving friends behind or someone you hope to meet soon again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Nayara Hotel, Spa & Gardens? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nayara Hotel, Spa & Gardens

Address: 6 KM Oeste de Fortuna | Arenal volcano National Park, La Fortuna de San Carlos, Arenal Volcano National Park 33021, Costa Rica (Formerly Arenal Nayara Hotel & Gardens)
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in La Fortuna de San Carlos
#1 Family Hotel in La Fortuna de San Carlos
#1 Luxury Hotel in La Fortuna de San Carlos
#1 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Nayara Hotel, Spa & Gardens 4.5*
Official Description (provided by the hotel):
Arenal Nayara Hotel & Gardens is a five star luxury boutique hotel that is widely recognized for providing premium luxury amenities and ultra-personalized service at surprisingly affordable rates. Located in the outskirts of the amazing Arenal Volcano, Arenal Nayara is an oasis of tranquility, where guests can experience a profound and organic immersion with nature, while living in luxury at the same time. Surrounded by lush tropical rainforest, each one of our 50 spacious casitas (bungalows) provide an exclusive, ultra-luxurious retreat. Each expansive casita (ranging from 855 to 1905 square feet) includes a secluded garden with an outdoor shower and a beautiful terrace overlooking the volcano with a private, intimate Jacuzzi for two. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Tingo, Priceline, Travelocity, BookingOdigeoWL, HotelsClick and Jetsetter so you can book your Nayara Hotel, Spa & Gardens reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Arenal Nayara Hotel And Gardens
Arenal Nayara Hotel Gardens
Nayara Hotel, Spa & Gardens Costa Rica/Arenal Volcano National Park

Owners: What's your side of the story?

If you own or manage Nayara Hotel, Spa & Gardens, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.