I don't know where to begin, except to say that my wife and I have stayed in many nice places in many different locations over the past few years, but we NEVER have stayed at a place with the level of beauty, luxury, and hospitality that we experienced at Nayara. We were there for our honeymoon, and it was an amazing experience.
My wife and I stayed for eight days at Nayara in November, 2012. We were greeted the first night by Jorge, the manager of the resort, at the sushi bar. He bought us a glass of wine and let us know that we were very welcome at his resort. He also told us that, since we were staying for eight nights (which I imagine is a longer than usual stay), that if we had any special food requests he would accommodate them. However, we are both laid back people and the food was incredible, so this was never an issue.
We purchased the Honeymoon package, which I highly recommend if you can afford it. It includes a free meal a day on the grounds, spa treatments, a stay in one of the suites, several excursions, and a private dinner, among many other things.
I'm not going to go on for too long because most of the other posts mention the highlights (jacuzzi on the balcony with a view of the volcano, wine bar, incredible food at the Altamira restaurant, wine bar, and sushi restaurant), and instead I will mention the things that personally made the trip amazing for us.
My birthday was during our stay there, and so we scheduled the private dinner included with our package for that evening. My wife wrote the hotel in advance trying to see if they could make a special "lucuma" cake for my birthday cake. Lucuma is a Peruvian fruit and makes for some super good deserts, especially cakes. Well, apparently it's very difficult to find. Carlos, my wife's contact, had the fruit FLOWN IN from Peru and prepared by the chefs for our meal. This was an incredible gesture. We were not charged for it, and it really was a great touch. Karla waited on us for our meal and was very kind and professional, we enjoyed her service. Finally, Juan Carlos, a member of the wait staff who prepares fresh table-side guacamole and flambee deserts that are incredible, brought us fresh guacamole from the restaurant. We were in the restaurant the night before this private dinner, and we had mentioned to JC that we loved his guacamole--he offered to bring it across the resort to our meal. The next night he delivered it personally, right in the middle of what was probably a busy dinner service. This is the type of treatment that is just not typical in most places, hardly anywhere.
Johnny in reception also made our stay great. He spoke to me at length about the hotel, Costa Rica, and many other things during our stay. In general, with Johnny and many of the other staff members, you got the feeling that they genuinely wished for you to have a great stay--that they derive a personal satisfaction from your happiness. It goes beyond just proving a job in a service industry, they truly create relationships with you while you are there.
I do want to mention that wifi is not available in many of the rooms, due to the challenges of being in the middle of the rainforest. However, I made a comment to Johnny and he was able to run a cable and set up a router with internet in our suite within an hour. It was great to be able to get online from the room after thinking that perhaps we would only have access from the grounds in the main areas.
Finally, I want to mention Elquin and Josue and the great service at the wine bar. In addition to running the wine bar and explaining the different types of wines, Elquin creates two different wine pairing meals. They consist of five courses and five types of wine, and are wonderful. The wine bar in general is great touch to the resort and we loved spending our evenings there.
I know I'm forgetting others, but everyone really was great. Esteban was always very kind when he saw us in reception and always seemed interested in our plans each day. The level of service, once again was simply incomparable to anywhere else.
I would go back in a heartbeat, and can't wait until the next time we find the opportunity to go back to Nayara. If you are considering booking a trip here at all, don't wait any longer. It's all worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.