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“Outstanding in everyway!!” 5 of 5 stars
Review of Nayara Hotel, Spa & Gardens

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Nayara Hotel, Spa & Gardens
5.0 of 5 Hotel   |   6 KM Oeste de Fortuna | Arenal volcano National Park, La Fortuna de San Carlos, Arenal Volcano National Park 33021, Costa Rica (Formerly Arenal Nayara Hotel & Gardens)   |  
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Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
74 helpful votes 74 helpful votes
“Outstanding in everyway!!”
5 of 5 stars Reviewed March 2, 2012

We booked a volcano view room and were first given a room that once had a volcano view, but all the vegetation had grown up and you couldn't see the volcano anymore. We asked to move to a room in alignment with what we had reserved and paid for. They immediately came and moved us to a room with a beautiful volcano view (#34). The people and service were fabulous. The resort is gorgeous, the paths are well lit and safe. The niches with hot tubs and the setting in general was just fabulous. I agree with another writer that the pool is not for swimming, but fun as a relaxing, swim up bar. Thank goodness we didn't have the loud music that writer experienced at the pool. The food was wonderful. We had a hammock and hot tub on our deck - both very nice and comfortable. We had room service one night for dinner and it was quick and delicious.

Room Tip: Room #34 had a BEAUTIFUL view of the volcano.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,105 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (616)
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2012

My wife and I stayed at this paradise in February, 2012. We cannot recommend it highly enough. Everything was outstanding-gorgeous room, beautiful grounds, excellent food, including a very cute sushi bar with lots of folk art, lots to do, and hospitality beyond belief. We still cannot believe what the owner did for us. We were admiring the unusual and beautiful paintings in the lobby and learned they were made by a small tribe of indigenous people, the Maleku. We wanted to get some of these paintings and bring them home. We were told to speak to the owner, Angelo. He said they would not sell these paintings to us but offered to get us a couple the next day when he would be near where they lived. That same evening, while eating dinner, the waiter brought over the phone and told me I had a call. It was Angelo, telling me he had gotten 4 paintings and we could choose any 2 we wanted. We still don't know how he tracked us down during dinner! We were just flabbergasted at his thoughtfulness. In any event, everyone at this wonderful place was so friendly and accommodating it made our trip so special and memorable. They even have the cutest bunny as a hotel pet on the grounds. We would never even think of staying anywhere else in the area if we ever visit Costa Rica again.

Room Tip: We had the least expensive room available and it was huge and gorgeous.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 1, 2012

Everything written about this hotel I would confirm.The staff,setting,accommodation and food was first class.

So why only 4 stars?My problem was with the pool area.As stated in reviews-the pool area is very small-not a swimming pool but a swim up bar.I can live with that but when children are around- as happened in our first week- they take it over.This is not a resort that caters for children and I can't blame them because at the hotel there is nothing else for them to do.Unfortunately it does impact on guests that want to just enjoy a wallow.This hotel seems to run at almost 100% capacity and is sited as one of the top romantic hotels in the world-perhaps the Management need to consider making it adults only.In any event if you are considering staying and you feel this situation might be an annoyance for you it might be an idea not to book during school vacations.

This brings me onto my other issue.At 10am the swim-up bar opens and the loud music begins and continues all day.If you're into rap music played at high decibels you will be in seventh heaven.If not-you have a problem.The barman obviously enjoys it but I will leave that to the Management to decide if that is sufficient reason for it to continue.

We ate at the hotel restaurant a number of times and found the quality of the food and choice very good.We also ate in La Fortuna 3 times.Don Rufino(good food but pricey-definitely book if you want to go),La Parada(cheap and cheerful)and La Choza de Laurel.The latter was our favourite-good helpings of tasty food in a unique setting.

Stayed February 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Manager at Nayara Hotel, Spa & Gardens, responded to this review, March 2, 2012
Dear valued guest,

Thank you for taking the time to share your recent experience at Nayara. We strive to deliver unique experiences as a whole, and when we do not deliver to your expectations, we greatly value your feedback to learn and grow.

We understand your concern about the pool area. We are dedicated to offering quality time for all of our guests, including families. Our sincere apologies if your holiday was interrupted in any way. Please note that based on your feedback, we have changed the music played in and around the pool in order to create a more relaxed atmosphere.

Again thank you for your comments and we look forward to seeing you again.

Sincerely,
Jorge Gutiérrez
Resident Manager
Arenal Nayara
resident.manager@arenalnayara.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Mesa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 29, 2012

We stayed in one of the suites and it was wonderful. The grounds were beautiful and the food was great. All the staff were very kind and helpful. I would love to go back.

Room Tip: We had a room at the top of the hill facing the volcano. The view was beautiful.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooks, Canada
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 27, 2012

My husband and I spent 2 nights here on our honeymoon, and the hotel was wonderful. We stayed in Nayara Suite #4 and had a beautiful view of the volcano from our bed. We got in after dark, so didn't even realize it was there until we woke up.

We were met with a glass of fruit juice and taken to our room, which was a short 2-3 min walk from the lobby, restaurant and pool. Our room had a plate of fruit and bottle of champagne chilling for us, and the towel art was extraordinary.

The room was very large, and the bathroom huge. We enjoyed the outdoor shower and outdoor spa tub- both were very secluded with lush rainforest vegetation to ensure complete privacy.

The pool area was fantastic- we especially enjoyed the covered circle lounger for 2 by the pool. There is a swim up bar, and built in seats and tables all around. The pool is definitely for lounging though- children would have a hard time finding lots of places to swim.

The bartender kept coming around with complimentary bottles of water and fruit popsicles. (They were so neat- just chunks of fruit frozen on a stick- I loved it).

The hotel was very friendly and eager to answer any questions we had about the area.

All in all, I truly enjoyed this trip. Normally, I would have rated this property 5 stars, but we stayed here just after staying at the Pacuare Lodge which blew our minds with its luxury, and we kept comparing the Nayara to it. (Which is not fair- I'm acknowledging that right now)

If you are going to Arenal, it is a wonderful place to stay.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kingman, Arizona
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 27, 2012

This was our second visit to the Nayara, our first stay based on Trip Advisor recommendations. We were not disappointed,the service,room and staff were excellent, the meals in the open air restaurant were made even more inviting while drinking Costa Rican coffee and looking at Arenal. The hotel arranged van transportation pickup from San Jose airport to the hotel which was comfortable and convenient. The hotel offers over 20 excursions/activities ,if you can pull yourself away from the spa, pool or lush grounds.

Room Tip: Ask for one of the rooms facing Arenal Volcano
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key Biscayne, Florida
Top Contributor
129 reviews 129 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed February 26, 2012

Suite room was absolutely huge and completely appointed. Friendly, accomodating staff, gorgeous landscaping in the gardens set up to ensure privacy. Breakfast buffet with the fresh fruit and bread, and an omlet station. Great spot to do the Arenal attractions.

Room Tip: Get a suite!!!
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nayara Hotel, Spa & Gardens

Address: 6 KM Oeste de Fortuna | Arenal volcano National Park, La Fortuna de San Carlos, Arenal Volcano National Park 33021, Costa Rica (Formerly Arenal Nayara Hotel & Gardens)
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in La Fortuna de San Carlos
#1 Spa Hotel in La Fortuna de San Carlos
#1 Family Hotel in La Fortuna de San Carlos
#1 Romantic Hotel in La Fortuna de San Carlos
#6 Business Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:5 star — Nayara Hotel, Spa & Gardens 5*
Number of rooms: 50
Official Description (provided by the hotel):
Arenal Nayara Hotel & Gardens is a five star luxury boutique hotel that is widely recognized for providing premium luxury amenities and ultra-personalized service at surprisingly affordable rates. Located in the outskirts of the amazing Arenal Volcano, Arenal Nayara is an oasis of tranquility, where guests can experience a profound and organic immersion with nature, while living in luxury at the same time. Surrounded by lush tropical rainforest, each one of our 50 spacious casitas (bungalows) provide an exclusive, ultra-luxurious retreat. Each expansive casita (ranging from 855 to 1905 square feet) includes a secluded garden with an outdoor shower and a beautiful terrace overlooking the volcano with a private, intimate Jacuzzi for two. ... more   less 
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Also Known As:
Arenal Nayara Hotel And Gardens
Arenal Nayara Hotel Gardens
Nayara Hotel, Spa & Gardens Costa Rica/Arenal Volcano National Park

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