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“Great location and value” 5 of 5 stars
Review of Casa Luna Hotel & Spa

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Casa Luna Hotel & Spa
3.5 of 5 Hotel   |   La Fortuna Waterfall // Catarata Rio Fortuna | 1 km south and 1.6 km west from La Fortuna Church., La Fortuna de San Carlos, Arenal Volcano National Park 4417-53, Costa Rica   |  
Hotel amenities
Denver
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great location and value”
5 of 5 stars Reviewed January 25, 2013

This was a great hotel for exploring the Arenal/La Fortuna area. The grounds and pool are beautiful and the restaurant was excellent. The staff made us feel very comfortable and were helpful in making reservations for other activities. Definitely recommended.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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470 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Riva, Maryland
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

We bought a Living Social voucher for a package deal trip here and had a spectacular time. The location was very close to downtown, but tucked away and felt safe and secure the whole time. The rooms were small and a little old, but very quaint and nice. We even used the spa which was very cool, got massages in open rooms backing to the trees and bushes, which felt like we were part of nature. The travel agency (Ecoterra) that is affiliated with Casa Luna is also very professional and has a lot of great trips, but be aware that the "hot springs" they send you too are nothing more than warm pools - if you want real hot springs then you'll have to go somewhere else. The sheets had some small holes in them and were worn, but clean. We did have a little trouble getting the cleaning folks to clean our room (we put the service requested tag out all day long twice and no one came), but the front desk sent someone in with some new towels when we realized it after getting back late that night. The food at the restaurant was fine but left something to be desired... but who goes to Costa Rica to sit around and eat at the hotel :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rochester, New York
Top Contributor
160 reviews 160 reviews
18 hotel reviews
Reviews in 47 cities Reviews in 47 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 19, 2013

It is a quick 5 min taxi ride if anything to the town of Fortuna. friendly staff that was able to hold our luggage since we were unable to check in. Downside, our luggage was held behind the desk. The staff had great suggestions and even helped us book a day trip to the hot springs. great quiet view of the volcano. Swimming pool was clean and super refreshing! No umbrellas to really shield you from the blazing hot sun. breakfast was good! Be aware there is a flat rate to town from the taxi. We (3 women) were unaware of this so we were overpaying for a day :(

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alexandria, Virginia, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2013

Spent four nights in December 2012. Comfortable room with balcony overlooking the beautiful flowering plants surrounding the pool area with a view of the volcano in the distance. Great location for enjoyable day trips to the rainforest and volcano for hiking and ziplining and to the river for whitewater rafting. These day trips were all organized and well-run by Ecoterra Tours which conveniently has an office at Casa Luna. The staff at the front desk was very knowledgeable about the different tour offerings--how far away, how physically demanding, etc--the restaurants in La Fortuna, and the Casa Luna spa offerings and helped us decide where we'd like to go and what we'd like to do. Enjoyed the mud massage at Casa Luna Spa; the open air treatment room was incredibly relaxing. The included breakfast was a great deal with delicious fresh fruit. Would happily return to Casa Luna.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 6, 2013 via mobile

Nice accommodations with restaurant. Views from the pool towards volcano was ferric, very lush grounds. Clean rooms with small fridge, nice beds with fluffy pillows and nice showers in the bathrooms. Staff were friendly and helpful.

Stayed March 2012, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Presto, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2013

We decided late in the season to book a Costa Rica trip for the four of us (me, wife, and 14 and 17 yr old kids) during Christmas break. We checked TripAdvisor for 4-5 star properties with high ratings but of course they were sold out 3-4 wks before Christmas. A friend of my wife told us about Casa Luna so we checked and found they had a room. Beware: most hotels in Costa Rica consider kids above 10-11 yrs old as adults and therefore require two rooms if it is a 2 person room. Casa Luna allowed us to have the 4 of us in this two bedded room. This was good because there 'was no way Momma was gonna let the kids in another room in another country'. The room was in C bldg 2nd floor. It overlooked the pool which was very beautiful. The pool was very modern, colorful and unbelievably, remarkably clear water. This may be because half the water gets changed out every week from the pure 'rain' in the rainforest. The water was relatively cool, not heated, but was exactly what I wanted after hot hiking all day. The grounds made you feel like you were walking thru a botanical garden or the rainforest. There were many species of orchids, ginger, and heliconia in bloom which I took some great pics of for our Shutterfly trip book. We ate 3 times at the restaurant - 2 breakfasts and one dinner. Breakfast was traditional Costa Rican fare and some staples like eggs, local fruits, and potatoes. Nothing fancy but everything was very fresh and well prepared. Dinner was also fresh with a good variety of choices at reasonable prices. Menus were in U.S. dollars, as were many tourist shops which was a bummer since I wanted to practice my 500 tables :). The front desk staff, especially Vanessa, were very friendly and professional. They spoke excellent English since unfortunately I don't speak Spanish. They can book many of the local tours for you which I highly recommend. Here's why: We had them book three activities for us in advance. The ziplining tour operator we had them schedule called them the day of the tour before we checked in to let them know they had overbooked. Vanessa rebooked us for an earlier tour at another operator since she knew we had other plans the next afternoon. When we didn't arrive early enough for that tour, she again rescheduled us to the following morning. I consider that over and above service! Finally, the gal that took care of our room made animals out of our towels and washcloths, including a fresh flower from the gardens, on our beds. We got pics of our '3 toed sloth' before using it. A nice fun touch for us and our kids!
I hope this review helps someone. I have so often turned to TripAdvisor for advice that I wanted to pay it back.

Room Tip: Go for a second floor room to have a better view of the gardens. C building is right across from the...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York, USA
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 5, 2013

We stayed three nights at Casa Luna in mid-December 2012. I thought the accommodations were fine for the price. Nothing exceptional, but I don't think they promote or price themselves as high end. Truly functional- room had 2 double beds, a decent sized refrig, and a decent sized bathroom. No safe in the room which was a pain.
Had the weather been clearer, we would have had a nice view of the top of Arenal and Cerro Chato. We were in Building B (I think?) the second one from the restaurant and we could definitely hear breakfast music and commotion in the morning.
Breakfast was included with our stay and the food was fine. The wait staff wasn't terribly helpful in the am, but it was a buffet so maybe you can't expect too much service! We did stop at the bar for a couple drinks one evening and the bartender was very friendly and talkative.
We did not use the tour services at the front desk, but we did ask them to call a taxi for us to go to Ecothermales. I was surprised that the taxi charged us about $5 more than our travel agent had predicted and than the returning taxi charged us. Not sure that was the hotel's fault though.
The pool was cool while we were there and the hot tub (is it a hot tub? I'm not sure) wasn't functional so we didn't use either.
This hotel is beyond the entrance to Arenal Vocano and the town of La Fortuna. It is situated on the road up to Cerro Chato and the La Fortuna Waterfall. We walked into town each night for dinner- about 25 minutes each way- and felt safe.
Overall Casa Luna offers decent accommodations, however, if I went back to La Fortuna I would probably stay closer to town or in a hotel that had hot springs activities onsite.

Room Tip: Ask for a second floor room for a balcony to hang your clothes out on and more privacy. If you valu...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casa Luna Hotel & Spa

Address: La Fortuna Waterfall // Catarata Rio Fortuna | 1 km south and 1.6 km west from La Fortuna Church., La Fortuna de San Carlos, Arenal Volcano National Park 4417-53, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in La Fortuna de San Carlos
#14 Family Hotel in La Fortuna de San Carlos
#21 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Luna Hotel & Spa 3.5*
Official Description (provided by the hotel):
Casa Luna Hotel & Spa is close to the Arenal Volcano and La Fortuna Waterfall, surrounded by the Cerro Chato Hill and Cerro los Perdidos mountain. Giving us an outstanding peace and harmony. Our distinctive "touch" is provided by the architectural harmony around the hotel. This colonial and rustic architecture has been reached with the delicious combination between wood, metal, color and wall texture, complemented with beautiful accessories. We offer personalized service beyond excellence to exceed your expectations. ... more   less 
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Also Known As:
Casa Luna Hotel La Fortuna De San Carlos
Casa Luna Hotel And Spa
Casa Luna Hotel & Spa Costa Rica/Arenal Volcano National Park

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