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“Casa Luna was Stellar” 5 of 5 stars
Review of Casa Luna Hotel & Spa

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Casa Luna Hotel & Spa
3.5 of 5 Hotel   |   La Fortuna Waterfall // Catarata Rio Fortuna | 1 km south and 1.6 km west from La Fortuna Church., La Fortuna de San Carlos, Arenal Volcano National Park 4417-53, Costa Rica   |  
Hotel amenities
Presto, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Casa Luna was Stellar”
5 of 5 stars Reviewed January 5, 2013

We decided late in the season to book a Costa Rica trip for the four of us (me, wife, and 14 and 17 yr old kids) during Christmas break. We checked TripAdvisor for 4-5 star properties with high ratings but of course they were sold out 3-4 wks before Christmas. A friend of my wife told us about Casa Luna so we checked and found they had a room. Beware: most hotels in Costa Rica consider kids above 10-11 yrs old as adults and therefore require two rooms if it is a 2 person room. Casa Luna allowed us to have the 4 of us in this two bedded room. This was good because there 'was no way Momma was gonna let the kids in another room in another country'. The room was in C bldg 2nd floor. It overlooked the pool which was very beautiful. The pool was very modern, colorful and unbelievably, remarkably clear water. This may be because half the water gets changed out every week from the pure 'rain' in the rainforest. The water was relatively cool, not heated, but was exactly what I wanted after hot hiking all day. The grounds made you feel like you were walking thru a botanical garden or the rainforest. There were many species of orchids, ginger, and heliconia in bloom which I took some great pics of for our Shutterfly trip book. We ate 3 times at the restaurant - 2 breakfasts and one dinner. Breakfast was traditional Costa Rican fare and some staples like eggs, local fruits, and potatoes. Nothing fancy but everything was very fresh and well prepared. Dinner was also fresh with a good variety of choices at reasonable prices. Menus were in U.S. dollars, as were many tourist shops which was a bummer since I wanted to practice my 500 tables :). The front desk staff, especially Vanessa, were very friendly and professional. They spoke excellent English since unfortunately I don't speak Spanish. They can book many of the local tours for you which I highly recommend. Here's why: We had them book three activities for us in advance. The ziplining tour operator we had them schedule called them the day of the tour before we checked in to let them know they had overbooked. Vanessa rebooked us for an earlier tour at another operator since she knew we had other plans the next afternoon. When we didn't arrive early enough for that tour, she again rescheduled us to the following morning. I consider that over and above service! Finally, the gal that took care of our room made animals out of our towels and washcloths, including a fresh flower from the gardens, on our beds. We got pics of our '3 toed sloth' before using it. A nice fun touch for us and our kids!
I hope this review helps someone. I have so often turned to TripAdvisor for advice that I wanted to pay it back.

Room Tip: Go for a second floor room to have a better view of the gardens. C building is right across from the...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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518 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Rochester, New York, USA
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 5, 2013

We stayed three nights at Casa Luna in mid-December 2012. I thought the accommodations were fine for the price. Nothing exceptional, but I don't think they promote or price themselves as high end. Truly functional- room had 2 double beds, a decent sized refrig, and a decent sized bathroom. No safe in the room which was a pain.
Had the weather been clearer, we would have had a nice view of the top of Arenal and Cerro Chato. We were in Building B (I think?) the second one from the restaurant and we could definitely hear breakfast music and commotion in the morning.
Breakfast was included with our stay and the food was fine. The wait staff wasn't terribly helpful in the am, but it was a buffet so maybe you can't expect too much service! We did stop at the bar for a couple drinks one evening and the bartender was very friendly and talkative.
We did not use the tour services at the front desk, but we did ask them to call a taxi for us to go to Ecothermales. I was surprised that the taxi charged us about $5 more than our travel agent had predicted and than the returning taxi charged us. Not sure that was the hotel's fault though.
The pool was cool while we were there and the hot tub (is it a hot tub? I'm not sure) wasn't functional so we didn't use either.
This hotel is beyond the entrance to Arenal Vocano and the town of La Fortuna. It is situated on the road up to Cerro Chato and the La Fortuna Waterfall. We walked into town each night for dinner- about 25 minutes each way- and felt safe.
Overall Casa Luna offers decent accommodations, however, if I went back to La Fortuna I would probably stay closer to town or in a hotel that had hot springs activities onsite.

Room Tip: Ask for a second floor room for a balcony to hang your clothes out on and more privacy. If you valu...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
88 reviews 88 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 5, 2013 via mobile

We just completed a 3 night stay here--family of four staying in one room. We enjoyed the beautiful landscaping and pool area. The rooms were very nice--beds good, a/c was good, bathroom had a sweaty sock type odor but not horrible! I think it stays so wet that it never really drys completely with the humidity. The wifi worked well and was handy. We were in the F block on the first floor--would recommend a second floor room if possible for a bit better view. We were really not in our room very much so was not an issue. Breakfast was ample and very good especially cooked to order eggs and omelettes! And also yummy juices! It was very quiet--other than birds in the morning!! About $5 for taxi to town and very quick to ask for a taxi. We did not use the spa but it looked very inviting and wish we could have fit it in. We ate dinner one night at the hotel and it was OK--expensive for the quality and taste of food! We went to the waterfall on the last day and it is close--walkable, but all uphill on the way there. I would recommend this hotel as a good mid to upper range hotel if you want to have a bit more solitude compared to hotels in town!

Stayed January 2013, traveled with family
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Buenos Aires, Argentina
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 1, 2013

I had thought because of the spa and the location, that Casa Luna was going to have hot springs. We had a very tricky drive in the mountains and so were looking forward to finally relaxing at the hotel. But there were no springs. The pool was turned off and cold. The restaurant was closed. It was 8.30 and there was absolutely nothing to do what so ever. We ended up driving 20 min to one of the resorts with hot springs and buying two day passes. There we had everything we wanted.... While the staff was nice, the room clean and the price reasonably - we couldn't really do anything there and never even got to see the volcano because of the weather. I do wonder if it would be a much more enjoyable experience if we had been there in better weather....

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loomis ca
Top Contributor
297 reviews 297 reviews
125 hotel reviews
Reviews in 126 cities Reviews in 126 cities
223 helpful votes 223 helpful votes
5 of 5 stars Reviewed December 31, 2012

We stayed at Cerro Azul, and even though we had a car, once we tried this restaurant, a few meters or 5 minute walk away, we kept returning. Very reasonably priced, friendly and professional service, and excellent food. The ceviche was the best we had in the entire country. Go here, nice ambiance. You will not be disappointed.

Stayed December 2012, traveled as a couple
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Chicago, IL
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 28, 2012

We spent several nights at Casa de Luna while exploring the Arenal area and we loved it. Our room (in the B building on the second floor) had a great view of both the beautiful grounds and the Arenal volcano-at least when the clouds lifted, but this is the rain forest after all. We were disappointed that Arenal is no longer erupting regularly and we did not see an eruption during our stay, but the hotel can't be blamed for that. The staff was very friendly and helpful--arranging tours without a mark-up, putting our passports in their safe, making spa appointments at the last minute, and giving restaurant recommendations. Our room was very comfortable if a little small and I loved the wooden chairs on the balcony. We had very relaxing massages at the spa and enjoyed their outdoor facilities and shower. Breakfast was included and basic but sufficient. It's just outside of town so it's nice and quiet, though it may be slightly inconvenient if you don't have a rental car. We would definitely return!

Room Tip: 2nd floor has good views!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntersville, North Carolina
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 24, 2012 via mobile

Stayed for two nights. Location is great; a short cab ride to Fortuna for about $4.00. We were put in room A1 which is immediately next to the restaurant so we heard a lot of noise at about 7am and again in the evening. I would recommend a room not in the A suite.

Room had a very musty smell though that may have been our wet clothes and luggage. No hair dryers or safes in the room. Hotel could add little things like that and make a big difference but all in all, not a bad place.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Luna Hotel & Spa

Address: La Fortuna Waterfall // Catarata Rio Fortuna | 1 km south and 1.6 km west from La Fortuna Church., La Fortuna de San Carlos, Arenal Volcano National Park 4417-53, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in La Fortuna de San Carlos
#15 Family Hotel in La Fortuna de San Carlos
#18 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Luna Hotel & Spa 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Casa Luna Hotel & Spa is close to the Arenal Volcano and La Fortuna Waterfall, surrounded by the Cerro Chato Hill and Cerro los Perdidos mountain. Giving us an outstanding peace and harmony. Our distinctive "touch" is provided by the architectural harmony around the hotel. This colonial and rustic architecture has been reached with the delicious combination between wood, metal, color and wall texture, complemented with beautiful accessories. We offer personalized service beyond excellence to exceed your expectations. ... more   less 
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Also Known As:
Casa Luna Hotel La Fortuna De San Carlos
Casa Luna Hotel And Spa
Casa Luna Hotel & Spa Costa Rica/Arenal Volcano National Park

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