After an awful experience at Montanas de Fuego, we moved to Hotel Mountain Paradise. I cannot tell you how wonderful the experience was. They came to pick us up at Montanas de Fuego at 7:30 PM. Upon arrival, we were greeted by fruit cocktails brought to us by Diego, the manager at the hotel restaurant. We quickly checked in and were transported to our rooms.
The rooms were amazing! The rooms we stayed in had 2 beds - one king and one queen. The beds were super comfortable and the bedroom spacious. A glass door opens at the foot of the bed to show a breathtaking view of Volcan Arenal. The bathrooms are incredible too. Not only were they HUGE but they also were amazingly clean. The shower is like a waterfall and each bathroom has a privacy toilet. Each room has A/C and heating (I know it’s Costa Rica but believe me the nights are very fresh at least in November which is the time I normally go).
Hotel Mountain Paradise has much to offer by way of amenities. There are two restaurants - one located inside the premises and one located just outside the premises. The restaurant inside the premises offers free breakfast each morning and IT IS GOOD. Fresh fruit, cereal, coffee, and a Costa Rican house breakfast will hit the spot! Diego and his staff are attentive, accommodating and quickly solve any problem you may have. The restaurant outside the premises has lower prices and good food although the plates are smaller.
Both restaurants had amazing views of the volcano!
The pool is heated and the head bartender at the pool, Johan, will impress you! I do not drink alcohol and he accommodated by making me some drinks that were not even on the menu! Ask for the Caribeño - a non-alcoholic wonder by Johan. There are three different pools of varying depth - perfect for children and adults.
Go for a night swim - they are the best!
The staff is TOP OF THE LINE! Isaac checked us into the hotel and got us accommodated. We have a one year old baby and needed a playpen and a fridge. Isaac was prompt in sending these requests to us! The staff at reception was awesome. Polite, friendly and accommodating your every need.
I mentioned Johan who was awesome at the pool bar. He was always accommodating, had towels for the people swimming and is a good conversationist - not to mention a great bartender.
Diego and his staff at the restaurant were attentive and made sure our experience at the restaurant was first class.
Noel was in charge of tours and adventures at the Hotel Mountain Paradise. We dealt with him on a daily basis. He is the man! He truly loves his job and he genuinely cares for the people in his tour groups. He makes sure you have a great time. While we were there he always had a wonderful disposition to help and make sure your stay was perfect. On tours, he is very knowledgable about the surrounding fauna and wildlife and is always ready to answer questions. He has friends in every town and his charisma, joy, and excitement are contagious. I encourage you to go on the hikes, and the boat safari of Caño Negro - both will impress you and challenge you - plus give you a chance to get a feel for what life in Costa Rica is like.
Along with Noel, Mauricio is one of the drivers. He does an amazing job of keeping the vehicles clean and ready to operate. His driving is smooth, and careful and he has a GPS-like knowledge of the roads.
During one instance my brother and I went into reception to find a customer with some very specific requests about his tours. As I listened to him speak I was sure that they would not be able to accommodate him - but they did. Every single one of his requests was met!
I know I may have left some of the staff out of this review but to a person - every single person on staff is awesome and willing to help in any way they can! I cannot wait for next year!
In all, the stay at Hotel Mountain Paradise was amazing. The prices are right, the rooms are awesome, and the staff is a true partner in your vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.