I would give this hotel 4 stars and I can definitely see why other people have rated it this way. There are some great points but some things were a let down for us personally. We found the lighting very annoying. Although there was a hi tec wall pad to control the lights, they still never got bright enough, and the room always seemed dark even with the patio doors open due to the bushes and shrubery around each terrace. The major reason we have knocked stars off was due to the poor service at the resturant we had. Both of us were dissatisfied with both our starters and main meals. I had to send my first main dish back as it was utterly inedible. I have no idea how a chef could have sent it out and thought it was ok. My second choice came back and was missing ingredients from the menu, and by then my OH had finished eating and we just wanted to leave. They staff did wipe some cost from the bill though and this was much appreciated. Onto the positive points, and there are many I must agree. The room is nice and large with a good sized tv. The terrace is lovely to sit on and watch the humming birds, and we made use of the mini jacuzzi which I recommend you should definitly not miss out on. The breakfast was good all days except one when the waiter didnt hand us a menu to order from as usual and just said continental or a different style (I forget which others now). Not knowing which was what I ordered continental and all I got was 3 slices of warm bread (not even toasted!) and no butter. Another good point was the heated pool and swim up bar that we used. It was quiet season when we arrived and we often had it to ourselves. The barman Johann(?) was a delight. Oh, and not to forget the impressive style bathroom. Having 2 showers to choose from was great. Although one of our windows was damaged and didnt shut properly. As such, this was a risk for theft so was disappointing. The wifi also did not work in our room despite it being near reception and the website offering this as a service. All this though, we had a great stay and enjoyed the area. Would recommend for many others.
- Official Description (provided by the hotel):
- Home away from Home ... more less
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- Also Known As:
- Mountain Paradise Hotel
- Hotel Mountain Paradise Costa Rica/Arenal Volcano National Park