Recently spent 5 nights in Fortuna at HMP with my family, and we had a great time. We had little problems and issues that could have really brought us down, but the staff was so helpful, we felt so well treated. We arrived in torrential rain, after our shuttle from San Jose. The airline had delayed the only bag we checked. We made a mistake on the pickup time for our very first excursion, and a mix up with our second excursion meant that our transport never showed. These were all things that had nothing to do with the hotel, yet they went out of their way to help us sort things out. When altering the time for one excursion meant that we had to leav before the restaurant opened for lunch, they got us a plate of leftovers from breakfast in a take away tray so that we would have something.
But beyond the service we received was the property. A stark contrast from the manicured order of our beach resort where we finished our trip, it felt like we were right in the rainforest. The roof of our room had all kids of stuff growing on it, our patio felt secluded, and there were hummingbirds everywhere.
Our kids loved the towel animals that appeared every day when our rooms were made up.
It felt safe, and quiet, and my children could pretty much roam freely. The pool was lovely, and had a great view of the volcano. It was weird how warm the pool was, but we found it very soothing after a day's excursion.
I can understand all the little issue people seem to have, like wifi only in the lobby, and the odd critter, (little millipedes, geckos, and the odd beetle made their way into our suite), and other stuff I heard, but my overall feeling was calm and wonderful.
I would definitely reccomend this hotel, but I understand there may be people who this place wouldn't be right for.
Oh yes, we also loved that lots of the fruit served in the resaturant came from trees right on the property! (although seeing the staff roaming the grounds with a machete in hand might be shocking at first to some)
The further you are from the front lobby, the quieter it will be, but also the further uphill.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.