My husband and I stayed at this hotel for four nights to begin our Costa Rican honeymoon. First, we arrived late at night and the hotel is impossible to find in the dark. It is not recognized in the GPS and the one sign off the main road is very small and is not lit up. We drove up and down the main road for almost an hour and asked more than five people before finally finding it. There was someone waiting for us with a golf cart for our luggage when we arrived and we were given a letter asking us to stop by the lobby when they were open the following day. All we wanted to do when we got there was inform our families that we had arrived safely and go to sleep, but we could not get the internet to connect. This was an issue the whole time we were there and we were reassured more than once that they would reset the modem and it would be able to connect, we gave up on asking eventually because it was clear that the signal was not strong enough to reach the guuest rooms.
The grounds were absolutely beautiful and had many tropical flowers, plants, trees, birds and other animals easily visible. We took many, many pictures of the grounds and were very impressed in that aspect. The view of the volcano from most parts of the property are awesome also, especially from the restaurant and behind the front desk.
The room itself was very large and had two king size beds in it. When we checked in, all of the bathroom windows were wide open (without screens) and there were a few little lizards in our bathroom. We just closed the bathroom door and hoped they would dissapear! We kept telling ourselves that we were in a tropical country and that it was just different than home. The beds were very hard, but we had such busy days that we found ourselves passing out at night and spending very little time in the room.
The bathrooms look beautiful, but upon close inspection make you feel a little weary. The toilet is in it's own little room that is very poorly lit and very humid. Both showers make a huge mess when you use them and flood the whole bathroom.
We ate lunch at the restaurant once and the food was decent, we had better and worse on our trip. We didn't utilize the pool because we did many daily excursions and it as packed and loud with drunk people at night.
There were little ants and spiders EVERYWHERE in the room, all over the furniture. We made sure to shake everything out before we packed it for our next leg of the trip.
Overall, the hotel was satisfactory and we enjoyed the time we spent in La Fortuna. I may return to it because of the staff, everyone was so wonderful. The guys at the front desk talked to us for a long time about the volcano and the history of the area. When we checked out we were headed to another hotel that was 5 hours away, when we got there we realized we had forgotten an envelope with a substantially large amount of American money in the safe at Hotel Mountain Paradise and naturally we both freaked out. We called them and Daniel was so quick to help us out and went out of his way to make sure there was an easy way for us to be able to retreive the money and we were returned every penny that we left.
If you're looking for ultimate luxury, go else where, but if you're looking for beautiful grounds with wonderful customer service, and lots of local knowledge than I would recommend this hotel.