Definitely a disappointment. I stayed at Arenal Springs Resort last time I was here and had a perfect view of the volcano from my bed and porch. They were booked up this time so our travel agent suggested this place. The room was "interesting" in an overly furnished way, but the general smell of the room and bedding were musty and moldy. Though the gardens were nice they covered any view of the volcano from our room and porch. Also, we were told to wait for five minutes on two occasions and waited an hour one time when we were trying to change rooms, and the second time were never picked up at the hot springs as promised so we had to take a cab back after three phone calls to the hotel and waiting an hour as well. In fairness, the garden style shower in the bathroom was awesome, the staff seemed friendly and the food was good enough in the restaurant for breakfast and dinner, but I would avoid staying here again if at all possible.