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“Disappointing on the whole” 3 of 5 stars
Review of Hotel Mountain Paradise

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Hotel Mountain Paradise
3.5 of 5 Hotel   |   La Palma De La Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park 183-4400, Costa Rica   |  
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Hotel amenities
Gosport, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Disappointing on the whole”
3 of 5 stars Reviewed February 24, 2013

On arrival we were initially wowed by the room and the massive bathroom with waterfall shower. However we were then asked if we wanted to pay a $10 per day surcharge for international calls, shuttle bus into La Fortuna, bottled water and coffee. Other hotels in the area include most of these in the room rate. We were staying here as part of a Llama Travel holiday in Costa Rica. It's not the upgraded hotel they normally use. The grounds of the hotel are beautiful and it is very peaceful. I think the hotel is meant to appeal to honeymooners. There's not much to do and unless you have a car or use a taxi you can't get into La Fortuna, the nearest town. The lighting in the room is very dim and it's impossible to read. There's a hot tub on the little terrace. The swimming pool is small as is the sitting area around it. The food in the restaurant was mediocre. Nice view of Arenal volcano.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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944 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Detroit, Michigan
Top Contributor
85 reviews 85 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 22, 2013

I CANNOT say enough great things about this place but will give it a try. First of all, it's GORGEOUS. Tucked in the mountain, facing the volcano, surrounded by the most gorgeous flowers. The rooms are set in little clusters and you don't hear your neighbors at all. The restaurant is good and very convenient if you do not want to go into town. The pool is open 24 hrs/day and is heated with a swim up bar. The rooms are comfortable and have beautiful views the most beautiful flowers. You wake to the sounds of birds. Just writing this makes me want to move there and run a little breakfast place!!!

As everyone says, the waterfall shower is pretty cool. Water gets everywhere, so put some extra towels down.

The hotel is great about booking excursions and there is a spa on site if that is your thing.

GO HERE.

Will definitely be back ASAP!!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guernsey, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2013

Went for 4 nights and proposed to my partner! Really lovely view, pool, wet bar and food. Armen and Julio were fantastic to us! The chef can create some really tasty dishes. I had arranged a private dinner for valentines and it was very nicely done. Had a separate area from the restaurant just for us with exclusive service from Armen! Great guy! Julio tends to the restaurant and wet bar, must say having him as the bartender in the wet bar made every drink even better! Thanks a lot mountain paradise and staff!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aurora, Colorado
Contributor
19 reviews 19 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2013

We stayed in the honeymoon (master) suite even though we were there for my wife's 60th birthday. Absolutely loved the room and the indoor jacuzzi, along with the waterfall bathroom, although be forewarned, if you run both showers, the hot water runs out very quickly. Showers weren't that much of a mess.The kitchenette in the master suite is nice but could use a microwave, and the refrigerator freezes over quickly. The third day we had to defrost it and after that it worked well. Room service was slow some days.The grounds are beautiful and the volcano behaved most days and was mostly uncovered. The breakfast buffet is good but could use some day-to-day variety. The pools are very nice and the perfect temperature. Staff for the most part is nice and helpful. If you really need something, grab Daniel. He's great. (We tipped him well!)The $10 fee that people mention is a joke, for wi-fi that barely works in the rooms. They could spend some of that money and upgrade it. If you need your wi-fi to work go to the lounge, the restaurant, or the pool. Mountain Paradise is about 8 km from town.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 17, 2013

We spent two nights here in February. The staff was friendly and professional; the grounds are nice, the heated pool was attractive, the food was good, and the rooms (junior suite) are a good size.

The two showers (one a waterfall, the other one had multiple spraying heads that created a mess all over the floor) are unnecessary to me and a pain to fool with. One normal shower head would suit me.

We did not use the jacuzzi on the porch because the water was only warm and trickled in.

As mentioned earlier, more interior lights are needed.

Also, I wish the walls were a bit thicker or soundproofed: our neighbors talked loudly and had loud music on at 5:30 a.m. I complained to the front desk and no more noise!

The things I mention were minimal; perhaps they are just a bit ambitious with their plumbing!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 15, 2013

I stayed here in February 2013 for three nights. We stayed in junior suite 106, one of the closest to reception. It was very private, with a jacuzzi in the back (didn't use it) a queen and king bed, LCD tv, and a double shower.

Pros: Customer service was excellent from the moment we got there, they provided us juice and cool washcloths for the heat and used a golf cart to get to our room. The decor is quite rustic, but it had its charm, and the waterfall shower was pretty interesting. Any time we went to reception we were treated very well. The grounds were beautiful, and the free breakfast was a decent buffet.

Cons: Hotel is super far from La Fortuna with few shuttles to town, I would not suggest staying here without a car. There is no way to eat dinner in town without taking a cab. The wireless internet only worked while we were outdoors, and did not function inside the room. The two showers were neat, but they both had very poor drainage and will flood the whole bathroom floor if you're not careful. I came back to the room one day and there was an inch and a half of cold water just sitting in the shower...gross. Also the showerhead was barely putting out water the second day and although the waterfall looked neat, i wasnt really inclined to use it to get clean. Also no fridge was provided for any cool water, and the lighting in the room was pretty poor. There was also a $10 per night fee that was not mentioned when I booked, for (poor) wifi and amenities. I hate it when additional fees are tacked on to a bill.

So in retrospect, I would probably not stay here again. The view was wonderful, but you can get a great view anywhere in this area. The hotel wasn't bad, but it wasn't great. Next time I come to La Fortuna, I'm going to try Nayara.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redding,CA
Top Contributor
84 reviews 84 reviews
45 hotel reviews
Reviews in 51 cities Reviews in 51 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed February 14, 2013

By some good fortune, we ended up in a Master Suite, even though we had booked a Junior. Very romantic looking bed and bathroom. Bathroom had a waterfall shower/tub as well as one of those showers with multiple jets.
Only drawback is distance to town. Last hotel shuttle into town at 4:30. Will cost a $10 cab ride to get back. So you either pay the cab fare or at mercy of the expensive restaurants up there.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mountain Paradise

Address: La Palma De La Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park 183-4400, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#17 Romantic Hotel in La Fortuna de San Carlos
#19 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Mountain Paradise 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
Home away from Home ... more   less 
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Also Known As:
Mountain Paradise Hotel
Hotel Mountain Paradise Costa Rica/Arenal Volcano National Park

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