I was really looking forward to going to this resort. However, it wasn't all that great. To start, we booked the shuttle back to the airport with the hotel. The driver was thirty minutes late in picking us up. To make up for lost time, he drove really fast and I got car sick. Granted, the roads in Costa Rica aren't the smoothest and straightest. But when I booked with another company for the shuttle from the hotel back to the airport, the driver was slower and I was able to nap. So no, the roads aren't too blame.
When we got to the hotel, my friend spoke to the manager about the tardiness. The manager did not apologizeand instead kept emphasizing that we paid a discounted price of $120 for the shuttle versus $140. It was as if they were implying that the lateness should be acceptable since they have us a discount. In reality, because they were late and we didn't speak Spanish, we received help at the airport and tipped the helper. So it all really evened out.
From there, it went down hill. It seemed like because we complained, the front desk was cold to us. They were super friendly to the older guests (whenever we were waiting for the shuttle at the front, front desk staff would always speak to the other guests, making small talk, but not us). I felt like they judged us as young brats who were unruly and being difficult. I wouldn't stay here again.The rooms are nice and all but it's not worth the cold shoulder.