We booked this hotel through a discount site (the regular price was out of our range) and we were very pleased with the experience. It was still pretty pricey, but breakfast was included (an excellent buffet with both traditional American and Costa Rican breakfast foods), the pool was a lot of fun (our boys loved that they could watch American football games as they sat in the pool at the pool bar), and our rooms were very nice with private terraces with views of the volcano. The grounds are beautifully landscaped. Service was excellent. Yes, there is a $10 per room per day "resort fee" that surprised us, but since it included free phone calls we took advantage of it to call family and friends at home (it was New Year's Eve, so it was great to be able to do that), and the included water bottles were delivered to our rooms each day. We did have a little trouble with the drains in the bathroom, but it was a minor inconvenience. Be aware that, although the waterfall shower looks really cool, it does splash a lot and gets the entire bathroom floor wet. Overall, we enjoyed our stay here very much. Check us Benedictus Steakhouse - up a mountain road almost directly opposite the entrance to the hotel road.... had a fabulous, special dinner there!