We recently stayed here for 4 nights in early December, as 2 couples traveling together. The staff was very courteous and happy. They provided top service, be it for dinning, clean rooms, concierge, or transporting us and our bags to/from our rooms. My thanks to each one for their personal attention.
We really liked the 'fun' factor of the hotel: a waterfall shower in the bathroom, a mini hot tub on our own private patio, the plants and moss growing on the roof, and all the birds and tropical plants present on the hotel grounds. As a birder and plant lover, it was great to get up in the morning and start my day admiring the native plants and wildlife right out my door. Not to mention the morning views of the Arenal volcano while sipping coffee at the restaurant.
We enjoyed the options for dinning/drinks at their main restaurant next to the pool, at the pool, and just down the lane at their 'outside' restaurtant. There was also dinning options at another hotel next door. This flexability was great after being out all day. And the complimentary breakfast was really convenient- we got to explore the area on a full stomach each day.
We found a good deal via the internet, which really sealed the deal for us. I would stay here again if in the Arenal area, because the value was well worth it.