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“Excellent” 5 of 5 stars
Review of Hotel Magic Mountain

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Hotel Magic Mountain
3.5 of 5 Hotel   |   La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica   |  
Hotel amenities
Cambridge, Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Excellent”
5 of 5 stars Reviewed June 3, 2013

Okay, I'm writing this on the first night, so it's possible that my views will change. However, the service and room so far have been excellent. Clean rooms (huge bed!), polite staff, a pool with a swim-up bar. Now, take all this with the knowledge that I've never really used a booking agency before, so I tend to find myself the cheapest hotel with a/c and internet that I can. Maybe for people who are used to higher-end resort stays this place isn't so special. Nevertheless, I'm impressed and our room has a lovely balcony looking out on the Arenal volcano! Oh, did I mention the complimentary drink when we arrived?

Update: my views did not change

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review, June 5, 2013
Dear Customer

The Hotel Magic Mountain appreciates your visit
It's a real pleasure to meet your expectations from first moment.
Our staff works hard to provide the best of the best and that our customers feel at home.
Thanks for mentioning the details that make us an excellent choice of quality and price.
The doors are open for your next visit.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 reviews from our community

Traveler rating
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    53
    11
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
1 review
4 of 5 stars Reviewed June 2, 2013

We stayed here at the end of May 2013. The hotel is great! It is in a great location, within walking distance of La Fortuna and amazing views of the Arenal Volcano. The staff are incredibly friendly and helpful. We were there in the slower season, so the pool and wet bar were never too crowded. I highly recommend this hotel!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review, June 6, 2013
Dear Customer
The Hotel Magic Mountain appreciates your precious visit.
Thank you very much for your kind comment. The details you mention are part of who we are and what we offer to our customers and that make a big difference.
The staff work with a positive attitude always trying to convey to our guest. The friendly service for part of the staff is characteristic that we want for our customers to feel at home.
Mountain Magic doors are open for your next visit.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2013

We stayed at this hotel in May 2013. It is in a great location, close to all activities. The staff are super friendly and the continental breakfast is great. It was slow season so there weren't many people there. We never saw anyone using the pool or at the bar. The WiFi is free which was great. Our room had a great view of the Arenal Volcano. I felt it was the best hotel in the area. We only stayed for 3 days but had a positive experience

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review, June 6, 2013
Dear Customer

The Hotel Magic Mountain appreciates your precious visit.
We greatly appreciate your comment, it helps us grow and improve day by day.
We work hard to provide the best service because our customers deserve the best.
Each comment that speaks of good staff, service and hotel quality brings us more and more customers, but mainly we are required to give the best to everyone.
The Magic Mountain doors open for your next visit.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2013

I stayed at Hotel Magic Mountain with my significant other for a few days in May. The hotel is beautiful with a wonderful view of the Arenal volcano. The front desk was very helpful, Nancy was wonderful. The included breakfast buffet was also quite good. The room was clean and had a wonderful view of the volcano. The air conditioning could only be utilized when you are present in the room (you must use your key card to access it, and they only provide one). This is kind of exasperating when you are coming back from a long trip and the room is very humid. However, I think air conditioning is considered somewhat of a luxury so we did not mind much.

The only downside we experienced was when a tour was incorrectly booked by the front desk staff (not Nancy) but it was then rectified and we were able to still do the tour, just on another day.

I would definitely recommend this hotel to anyone looking for a nice, clean, hotel right in the Arenal volcano area.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review, June 5, 2013
Dear Customer

The Hotel Magic Mountain appreciates your visit.
Our customers are the reason for being and our goal is to provide them the best service possible.
Thank you very much for the positive and negative details listed for you. This helps us to realize that we can improve for our customers that deserve the best.
We will work on refining small details that can make a big difference.
Mountain Magic doors are open for your next visit.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi, Michigan
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 25, 2013

This place is voted excellent in its own category. Do not except the Four Seasons, but for what it put out to do, it does it well. The service here was above par than most hotels. A gentleman named Carlos helped me and my friends with all of our questions; we bugged him day and night. The pool was super nice and had a great view of the volcano. There was a swim up bar and two hot tubs. The hot tubs were not really hot though; they were around 96F I would say. They had security there at night and we felt safe in our room. Our room included a safe, fridge, two beds, two night stands, balcony, a desk, and a few lamps.

One thing I didn't enjoy was that if you lost an extra key made for you, you would have to pay for it. Being that I work in the hotel industry, I thought that odd, oh well it is different everywhere. Additionally, there was no person at the front desk at night. We needed someone around 1:00 am and no one was there. Usually there is at least one person running night audit. This is not a big deal though. The breakfast was fresh and cooked well. They have a bar upstairs, but both times we went it was pretty dead. Be careful, for little bugs. We left a piece of food out on accident and by the morning there were these little tiny bugs on the food. It wasn't thing horrible.

Overall, great place to stay. The guest service was great. The location is pretty great as well. It was close to a few hot springs and not far from the city.

Oh yeah, the staff spoke English pretty well and were kind to us when we tried to speak our borken Spanish to them.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review, May 27, 2013
Dear Customer.
The Hotel Magic Mountain appreciates your precious visit.
We are proud to provide our customers good service and comfort during your stay.
We appreciate your good comment and all the details mentioned on it. We are working on the keys situation and from now we will give 2 keys to the clients.
We really sorry about that.
The staff works hard to give the best to our customers who are the reason for being.
Mountain Magic doors are open for your next visit.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
166 reviews 166 reviews
150 hotel reviews
Reviews in 147 cities Reviews in 147 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed May 23, 2013

Staff helpful and pleasant, dining room food just OK first night but excellent second night, WiFi free and worked well, nice pool, room has fridge & coffee maker, safe was cranky & hard to use, town 2 miles and $3 taxi, town safe and fun to walk around.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review, May 27, 2013
Dear Customer.
The Hotel Magic Mountain appreciates your precious visit.
We are proud to provide our customers good service and comfort during your stay.
We appreciate your good comment and all the details mentioned on it.
The staff works hard to give the best to our customers who are the reason for being.
Mountain Magic doors are open for your next visit.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2013

We were booked in Hotel Magic Mountain as part of a package, and thus didn't know what to expect, but at every point, it met or exceeded expectations. The rooms were pleasant, with every one having a view of the volcano and a balcony. The staff was very helpful when we ran into trouble, the breakfast was tasty and the pool was pleasant, with cheap drinks at the wet bar. It's about a mile out of La Fortuna (and thus has unobstructed views), so might be a little tough for travellers without cars, but there are several nice places to get dinner within a short walk (we liked our dinners in that area better than those in La Fortuna). On the whole, a really lovely place.

Room Tip: Those on a higher floor have a clearer view of the volcano.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review, May 27, 2013
Google Translation
Estimado Cliente.

El Hotel Magic Mountain agradece su preciada visita.
Cada comentario que recibimos de nuestros clientes nos ayuda a crecer en servicio y calidad.
Muchas gracias por mencionar las muchas ventajas con las que contamos y que por eso somos una excelente opción de hospedaje.
Nos complace mucho haber cumplido con sus expectativas. Nuestro personal se esfuerza por dar lo mejor para que nuestros clientes se sientan como en casa.
Las puertas de Magic Mountain están abiertas para su próxima visita

Saludos Cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Magic Mountain

Address: La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in La Fortuna de San Carlos
#21 Family Hotel in La Fortuna de San Carlos
#22 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Magic Mountain 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Magic Mountain Hotel
Hotel Magic Mountain Costa Rica/Arenal Volcano National Park

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