Room was very clean and tastefully decorated. Rooms are typical hotel size. (read small) Bathroom has weird little ramp thing up to the tub that we kept tripping over, but not a deal breaker. Nice little deck overlooking the lovely grounds/pool, and most importantly, a stunning view of the volcano. Staff friendly, helpful, and responsive. For example, one day we were sitting out by the pool and along came a guy who fired up a power washer and began cleaning the concrete. You can imagine what a buzz kill that was. I immediately went to the desk to complain and it was shut down immediately, never to appear again during our stay. This was much appreciated. One nice thing about this hotel is that the majority of people disappear during the day on various tours. The 4 of us had the whole pool to ourselves for an entire day as a result, which was delightful. My only criticism would be of the restaurant. They are trying very hard to be high-end but are missing the mark in terms of the food. Service was EXCELLENT, however I was disappointed to be served green tomatoes in the tropics. My husband ordered filet mignon...it was certainly not filet mignon, but another cut of steak that is not as good. I think that this has more to do with language issues than anything else. Some people rave about the breakfast...there was nothing wrong with it but I would have liked to see bacon available. They had omelettes, which was nice, but everything else was either fruit or something starchy. I would also like to review the spa...I had not intended on doing any spa stuff but they had a special on, so my daughter and I gave it a go. VERY good idea. We were surprised at how swank the spa was...you certainly would not think that looking at the hotel from the street. I highly recommend it...beautiful, super clean, and the staff was lovely and competent. Request a 3rd floor room to take advantage of the amazing view. Overall, would definitely stay here again.
Ask for a room on the third floor...best views!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greetings from magic mountain hotel!!
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We really appreciate to hear your suggestions, we are working in improve our restaurant, and you can be that sure we are going take care about the tub to avoid any accident...
We hope had met your expectations, and we desire see you soon; thanks so much for your comments again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.