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“Best view!” 4 of 5 stars
Review of Hotel Magic Mountain

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Hotel Magic Mountain
3.5 of 5 Hotel   |   La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica   |  
Hotel amenities
Ottawa, Canada
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
“Best view!”
4 of 5 stars Reviewed February 9, 2013

We just spent two nights in Magic Mountain Hotel in La Fortuna. We liked the location - between the town and the Arenal Volcano. From our balcony we had the greatest view of the Volcan, the garden and the pool. Yesterday we were able to even see the top of the Volcano. The hotel is clean and the staff helpful. We had a very good buffet breakfast at the restaurant adjacent to the hotel. At night my husband took the dinner buffet - at a very reasonable price. We appreciate the Wifi even though the signal was not very strong. Two little things that could be improved: the key to our door was not always functioning. We had to get a new key and play with it each time we entered the room. Also the paint was peeling on our door on the outside. Therefore our first impression was not the best even though we really enjoyed our stay there after.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, February 10, 2013
Dear customer, thanks for your beautiful comments...

It's nice to know you spent an excellent stay at Magic Mountain Hotel.

We are working with the paint in the doors, It is almost ready, thanks for your suggestions about the keys problems also.

Magic Mountain Staff, hopes see you again.
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427 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Victoria, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 29, 2013

wonderful hotel, fantastic view of the volcano.
Room was great, but, we spent the extra for the in-room hot-tub. On arrival the water was cold, called front desk, a person was quickly there, told us to turn on the jets, and it would be fine. Went for dinner, returned to a "hot" hot-tub - too hot to enjoy. Turned off jets, and water gets cold. Tried several times to adjust the temperature on the two controls, but no instructions - so water was either cold or too hot.

Room was very nice, clean, but pillows are hard. Pool and grounds are very good, and kept clean.

Restaurant food was ok, not a highlight of our trip. Hotel seems to have a tour bus each day, so they put on a buffet dinner & breakfast. You can order dinner off the menu, but food was not better than the buffet.

there are several hotels and restaurants close by, so do not pass on this hotel just because of the food.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, January 31, 2013
Greetings from Magic Mountain Hotel, we really appreciate your comments, our customers are the most important for us.

We are working hard to improve the restaurant, we are training our staff to give you a unmatched service the next time....

Thanks for choose Magic Mountain, we hope see you soon again!!
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Zurich, Switzerland
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 26, 2013

I stayed three nights at this hotel. The rooms are fairly spacious, and I believe all of them have a balcony facing Arenal volcano. The only two downsides of this hotel are the remote location (from the center of La Fortuna) and that the WiFi signal is very weak in certain rooms.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, February 4, 2013
Greetings from Magic Mountain Hotel...

We are really proud of you have had a wonderful stay here. We are working on the wifi signal to give you a better service the next time and about our localization we are just 3 kilometres from La Fortuna town on the main street.

We hope see you again soon!!
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Edmonton, Alberta
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 24, 2013

We stayed at the Hotel Magic Mountain in January, 2013. It is conveniently located just out of La Fortuna. The staff are very helpful, the price reasonable, and the rooms bright and spacious.
We stayed in room 506, a lovely junior suite with a great view of the volcano. The suite has a sitting area, nice-sized balcony and large bathroom with a large shower, as well as a jacuzzi.
The room included a breakfast buffet, which was quite decent.
The only small negatives were that the plants in the planters on the balcony were quite dry and wilting and needed attention right away. We told this to the receptionist, who told the grounds people, but when we checked out two day later they still not been watered. The other thing was that there was no bulb in the light above the desk.

The desk clerk helped us book a trip on the sky tram, and the 'sky trek' (zip line).

All in all we had an excellent experience, and recommend this hotel.

Room Tip: Room 506 has a great view of th volcano.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, February 10, 2013
Dear Mr. Noel, thanks for your comments.

Your suggestions are very important for us, we are happy to hear that you had a wonderful stay with us, about the plants at the balcony, we take care about it, they are better now.

We hope see you soon,
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China MI
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 23, 2013

We spent 2 nights with a king bed on the 2nd floor. We had a nice balcony with a good view of the volcano, when it wasn't covered with clouds!. The room itself was spotless but the bathroom sink was a bit dirty. Our room did have a safe, small fridge and a nice balcony. Our bed was firm & not saggy with plenty of pillows. We only received 1 key at check in & when we arrived in the room noticed that you had to keep the room key in a "holder" so the a/c would turn on. Once you left you couldn't keep the air on unless you had another key. We did notice this "policy" throughout Costa Rica but everywhere else we were given 2 keys (we do like to keep the air on when not in the room, just at a little higher temp). We ate breakfast & dinner both days and it was great. We also went to their sports bar one night & had a drink. They were well priced & not skimpy on the liquor. I would recommend this hotel to anyone looking to stay in the area.

Room Tip: 2nd or 3rd floor towards the center of the hotel
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, February 10, 2013
Thanks so much for your comments.

We would like to explain you why we usually give just one key; we are friendly to the environment, and this is a means to protect it, saving electricity.
So, the idea is when you go out the room, you take the key and do not leave the A/C working all the time.

We apologize for the inconveniences about the keys.


Thanks again for your excellent comments and thanks for recommend us.


Best regards!
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Dublin, California
Top Contributor
134 reviews 134 reviews
59 hotel reviews
Reviews in 69 cities Reviews in 69 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 20, 2013

Arenal was not erupting when we visited, but you still like to see it. Our guide warned us that many people did not see it. All of the rooms have views of the volcano. Our second floor room had an unobstructed view. When we woke up shortly after sunrise the first morning of our stay, Arenal was fully visible and very photogenic. By around 8 AM, the clouds were already starting to roll in. The next morning, you would not have known there was a volcano there.

The front desk staff is very willing to provide extra toiletries if you ask. We asked for more the first night and again on the second night (because they had not been replenished).

Room Tip: Ask for a room with an unobstructed view. The rooms above the ground floor would generally have bet...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, February 10, 2013
Greetings from Magic Mountain Hotel.

We appreciate your comments and we are proud of you have had a wonderful stay...

Best Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nh
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 17, 2013

The Magic Mountain Hotel and package was nothing short of superb. For $630 USA for a couple we had all food and drinks included, a tour of the rainforest and hanging bridges as well as a hike to an amazing waterfall and active volcano. Topping it off with the most luxurious hot springs!! The guide was amazing and we learned so much. Her passion was infectious!

This is a must do when in Costa Rica!!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, January 19, 2013
Thanks so much for your comments, It is very important for us.
We are happy you enjoyed the stay at Magic Mountain.
Hope see you soon again.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Magic Mountain

Address: La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in La Fortuna de San Carlos
#22 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Magic Mountain 3.5*
Reservation Options:
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Also Known As:
Magic Mountain Hotel
Hotel Magic Mountain Costa Rica/Arenal Volcano National Park

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