Service was great, rooms very good, bed was very comfortable! Breakfast buffet needs improvement! I recommend staying here. Great value. Location is excellent close to la fortuna 2 mins car 10 mins walking and great views of arenal volcano. Hotel has security at night. I observed this when i came back from new years celebration.

We stayed for 3 nights. The rooms are great, we had booked excursions with the hotel in advance, it all went well. The reception desk is somewhat funny, the SPA good but empty and the bar and restaurant dismal. Take a cab to La Fortuna instead for a meal.

Excellent place to stay in this area. We were here on a Caravan tour. Rooms were very nice, with balconies and a pool. (Also a sport bar that I did not visit.) The main feature is a view of the volcano, but while we were there (two nights) it was too cloudy to see it. Better luck if the weather is good, especially on the 2nd or 3rd floor. Avoid the 1st floor--no view.
Be sure to soak in the excellent hot springs a short distance away (see my separate review). On the road, a short walk toward town, is a good grocery store and a laundry that does what you need within a couple of hours for you to pick up.
Meals were very good to excellent.

I went to Costa Rica in December 2012 with my best friend and we were offered this hotel as part of a package by LatinDestinations.

Pros:
The hotel is nice and looks very new. AC was great. Very good water pressure.

We had a beautiful view of the Arenal volcano from our balcony and even caught a morning with no cloud cover. I believe all the rooms face the same direction. We only ate the continental breakfast at this hotel, which was very good.

Best recommendation is to walk down to town and try Novillito's Steak House (15-20 min walk from hotel). It was by far the best food we had in our two week trip throughout Costa Rica. Also do yourself a favor and take a tour of the Arenal Volcano and visit the Hot Springs.

Cons:

One of the front desk people was not overly friendly but everybody else was great
Issues with key cards
Hot Tub was luke warm
Pool was freezing