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“Great night at magic mountain” 4 of 5 stars
Review of Hotel Magic Mountain

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Hotel Magic Mountain
3.5 of 5 Hotel   |   La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica   |  
Hotel amenities
1 review
1 helpful vote 1 helpful vote
“Great night at magic mountain”
4 of 5 stars Reviewed January 9, 2013

Service was great, rooms very good, bed was very comfortable! Breakfast buffet needs improvement! I recommend staying here. Great value. Location is excellent close to la fortuna 2 mins car 10 mins walking and great views of arenal volcano. Hotel has security at night. I observed this when i came back from new years celebration.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, January 11, 2013
Hello, thanks so much for your comments, this is too important for us, and we are going to take care about the buffet; Thanks for your recommendation.
We are pleased that you have had an excelent stay.

Best regards!
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387 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Stockholm
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2012 via mobile

We stayed for 3 nights. The rooms are great, we had booked excursions with the hotel in advance, it all went well. The reception desk is somewhat funny, the SPA good but empty and the bar and restaurant dismal. Take a cab to La Fortuna instead for a meal.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, January 11, 2013
Hello, thanks for write us.
We are working hard for give you a better stay the next time.
We are improving our personal to make the reception a warmest place also we are going to see what is wrong with the restaurant and so next time you can enjoy our food.
Best regards!
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Montana
Top Contributor
79 reviews 79 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed December 29, 2012

Excellent place to stay in this area. We were here on a Caravan tour. Rooms were very nice, with balconies and a pool. (Also a sport bar that I did not visit.) The main feature is a view of the volcano, but while we were there (two nights) it was too cloudy to see it. Better luck if the weather is good, especially on the 2nd or 3rd floor. Avoid the 1st floor--no view.
Be sure to soak in the excellent hot springs a short distance away (see my separate review). On the road, a short walk toward town, is a good grocery store and a laundry that does what you need within a couple of hours for you to pick up.
Meals were very good to excellent.

Room Tip: Upper floor!!!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, December 31, 2012
Best regards from Magic Mountain Hotel,
We hope you had a wonderful stay with us and that we were able to meet all of your expectations.
We are happy to see your comments, It help us to see if we are doing a good job, thanks again.
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New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2012

I went to Costa Rica in December 2012 with my best friend and we were offered this hotel as part of a package by LatinDestinations.

Pros:
The hotel is nice and looks very new. AC was great. Very good water pressure.

We had a beautiful view of the Arenal volcano from our balcony and even caught a morning with no cloud cover. I believe all the rooms face the same direction. We only ate the continental breakfast at this hotel, which was very good.

Best recommendation is to walk down to town and try Novillito's Steak House (15-20 min walk from hotel). It was by far the best food we had in our two week trip throughout Costa Rica. Also do yourself a favor and take a tour of the Arenal Volcano and visit the Hot Springs.

Cons:

One of the front desk people was not overly friendly but everybody else was great
Issues with key cards
Hot Tub was luke warm
Pool was freezing

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, January 27, 2013
Dear customer, thanks for spend your valuable time at Magic Mountain.
Our customers are the most important. Each of your suggestion and comments are taken seriously, we works very hard to improve all you say.
Our staff working is being trained to give a better service.
We deeply regret not having met your expectations, but we leave the doors open so that we can give back their next scheduled visit in the best way.
Thanks again for your comments and for your patience.
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San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2012

Really nice hotel with beautiful,limited grounds.Pleasant helpful staff---we were given an upgrade without even requesting one.Breakfast was included and wonderful views of Arenal Volcano are yours for the taking. All this for about $100 a room.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, December 31, 2012
Best regards;
we are proud of you enjoyed the stay at Magic Mountain Hotel.
We are working to give you a better service, hope you can visit us again.
Thanks so much for your comments It is very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
2 of 5 stars Reviewed December 13, 2012

We was there few days ago. The first impression it´s good, but that change later of the time. We pay hundred something for night, but in our room we don´t have hair dryer, neither refrigerator and the keys...oh my god! The keys never work!! The receptionist (some of the worse thing) it was evident she did not like when we ask for more coffee for our room, her face was very nuisance... but the other girl (Nancy I think) she try to give us solutions every time...the only good thing in this hotel. She recommend us some tours and that was very funny! Breakfast was good. The jacuzzi never was hot but we enjoy the pool area. This place not is a 3 stars...maybe just one!

Room Tip: The third floor have excellent view
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 18, 2012 via mobile

It is located close to the city of La fortuna, which makes it easy to go to town. The staff is really nice and the pool is ok. Rooms are not nice at all. There are too many options around to make this hotel your option...

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review, December 13, 2012
Thanks for your kind comments about our hotel and services; Your comments are very valuable to us.
We look forward to your visit again, best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Magic Mountain

Also Known As:
Magic Mountain Hotel
Hotel Magic Mountain Costa Rica/Arenal Volcano National Park
Address: La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in La Fortuna de San Carlos
#23 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Magic Mountain 3.5*
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