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Hotel Magic Mountain: Traveler Reviews

3.5 of 5
La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica
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Hotel Magic Mountain
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248 reviews from our community

Traveler rating
    107
    103
    28
    5
    5
See reviews for
Families
56
 
Couples
127
 
Solo
4
 
Business
0
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good value, great view!”
3 of 5 stars Reviewed December 28, 2012

I went to Costa Rica in December 2012 with my best friend and we were offered this hotel as part of a package by LatinDestinations.

Pros:
The hotel is nice and looks very new. AC was great. Very good water pressure.

We had a beautiful view of the Arenal volcano from our balcony and even caught a morning with no cloud cover. I believe all the rooms face the same direction. We only ate the continental breakfast at this hotel, which was very good.

Best recommendation is to walk down to town and try Novillito's Steak House (15-20 min walk from hotel). It was by far the best food we had in our two week trip throughout Costa Rica. Also do yourself a favor and take a tour of the Arenal Volcano and visit the Hot Springs.

Cons:

One of the front desk people was not overly friendly but everybody else was great
Issues with key cards
Hot Tub was luke warm
Pool was freezing

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Oleg B about Hotel Magic Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review
January 27, 2013
Dear customer, thanks for spend your valuable time at Magic Mountain.
Our customers are the most important. Each of your suggestion and comments are taken seriously, we works very hard to improve all you say.
Our staff working is being trained to give a better service.
We deeply regret not having met your expectations, but we leave the doors open so that we can give back their next scheduled visit in the best way.
Thanks again for your comments and for your patience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good Choice”
4 of 5 stars Reviewed December 27, 2012

Really nice hotel with beautiful,limited grounds.Pleasant helpful staff---we were given an upgrade without even requesting one.Breakfast was included and wonderful views of Arenal Volcano are yours for the taking. All this for about $100 a room.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask John N about Hotel Magic Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review
December 31, 2012
Best regards;
we are proud of you enjoyed the stay at Magic Mountain Hotel.
We are working to give you a better service, hope you can visit us again.
Thanks so much for your comments It is very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
“Not a tree stars hotel!”
2 of 5 stars Reviewed December 13, 2012

We was there few days ago. The first impression it´s good, but that change later of the time. We pay hundred something for night, but in our room we don´t have hair dryer, neither refrigerator and the keys...oh my god! The keys never work!! The receptionist (some of the worse thing) it was evident she did not like when we ask for more coffee for our room, her face was very nuisance... but the other girl (Nancy I think) she try to give us solutions every time...the only good thing in this hotel. She recommend us some tours and that was very funny! Breakfast was good. The jacuzzi never was hot but we enjoy the pool area. This place not is a 3 stars...maybe just one!

Room Tip: The third floor have excellent view
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Antony M about Hotel Magic Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Very average option.”
3 of 5 stars Reviewed November 18, 2012 via mobile

It is located close to the city of La fortuna, which makes it easy to go to town. The staff is really nice and the pool is ok. Rooms are not nice at all. There are too many options around to make this hotel your option...

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by FRDR for La Fortuna de San Carlos
Ask FRDR about Hotel Magic Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karina F, Director de Recepción at Hotel Magic Mountain, responded to this review
December 13, 2012
Thanks for your kind comments about our hotel and services; Your comments are very valuable to us.
We look forward to your visit again, best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Tx
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed November 5, 2012

I would not say this place is a five star hotel. It has basic rooms (think motel 6) with better than average pool and grounds. They staff has been very accommodating. The rooms are a bit disappointing- but overall a solid place to stay. Close to town and the volcano. The restaurant is decent and the bartenders make good drinks.

Room Tip: Ask for 2nd or 3rd floor to have a view of volcano
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Austinites for La Fortuna de San Carlos
Ask Austinites about Hotel Magic Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Magic Mountain

Also Known As:
Magic Mountain Hotel
Hotel Magic Mountain Costa Rica/Arenal Volcano National Park
Address: La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotels in La Fortuna de San Carlos
#24 Family Hotels in La Fortuna de San Carlos
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Hotel Magic Mountain
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