My friend and I booked this hotel through a tour package we bought online. Little did we know that this hotel would be great!
Upon arrival, we were late in checking in due to our flight delays and long drive into the night from San Jose. The receptionist greeted us and immediately checked us in. He gave us a room on the first floor, which I will admit was a disappointment for both of us. The balcony door was wide open and the room didn't feel clean. It had a musty smell. We asked if we could get another room, but since we were the last to check in, no other rooms were available but the suites.
However, the next day, the same receptionist asked if we had changed rooms. When I said that we hadn't, he made arrangements for us to get another room. He placed us into one of the junior suites on the third floor, which completely blew our minds! It had a view that overlooked the beautiful pool, gardens and faced the volcano. It was truly picture perfect. Not only was the room much cleaner and larger, but there was even a jacuzzi in the room. We were ecstatic and so grateful!
Based on this impression, I was really impressed by how accommodating the hotel staff was. We enjoyed the other two days by the swim up bar. The service was a little slow and crowded during happy hours, but wonderfully relaxing. It was a great place to wind down and enjoy the scenery.
Also, we enjoyed the hot buffet breakfast each morning. The ham and fresh fruits were particular good!
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- Also Known As:
- Magic Mountain Hotel
- Hotel Magic Mountain Costa Rica/Arenal Volcano National Park