This is a cabin on a small property so if you're expecting a nice hotel room the this isn't for you. The receptionists were very nice and helpful. They helped us have a great adventure in Arenal. The cabin has a big window facing the volcano so you wake up to a great view everyday. There were a few bugs here and there but again it's a cabin so it's expected. The shower was very relaxing with great water flow. Breakfast was great every morning served fruit and eggs with traditional gallo pinto. The hotel location is far from town but it's on the main road so you can easily catch the bus. At night we heard noises from the jungle but I'm sure it was just animals.