We stayed here because of a Groupon package that included some activities. This was my first choice after looking at the hotels to choose from. We really enjoyed it, but there were some things that were just okay.
What we loved
The people working were so friendly. Shirleney at the front desk was there most days and helped with any questions I had. Henry and Laura at the restaurant always were friendly towards us. One server seemed to not smile as much, but she could have been having a bad night. But everyone else couldn’t have been more welcoming.
The grounds are really quiet. Each room has two rocking chairs and a table outside. We spent a lot of time sitting there and enjoying the view of Arenal volcano.
We enjoyed walking around the properly. Lots of flowers, trees and peaceful.
We were in the back of the property and took about 10 mins or so to walk to the front office. The restaurant was a few mins away. They do offer a golf cart service which can pick you up and drive you to where you need. We always just decided to walk.
Rooms were spacious with lots of room to walk around. Had a small fridge. Cable TV with mostly spanish channels but some english channels. Was even able to watch the Monday Night NFL game on ESPN there.
Room had AC which kept us cool. Beds were pretty good. Slept pretty good every night. Showers were big and water was hot and strong.
What was just okay
Since the hotel is bascially in the jungle, there are going to be bugs and there were in our room. We saw little worms, ants, some flying bugs. Nothing that freaked out my wife too much and she hates bugs. I’m just glad there weren’t mosquitos. I would have hated that. The other bugs could easily be removed. But I know since the place is in the jungle, bugs will be normal so it’s not a complaint. Just be aware.
The wifi is free which is great, but soooooo slow. The best reception for us was on the front porch. The worst was sitting on the bed. The restaurant wifi reception wasn’t too bad. But just wish it was better in the rooms.
As part of the package, it included meals. We had breakfast and dinner there three nights and one lunch. Most of the time it was buffet style. Selection was limited. Tasted good. Nothing horrible. Breakfast had an omelet station which was surprisingly good.
They have juice on the buffet and it tastes watered down.
They did have a full menu but we never used it since meals were included in our package. But one night we did see a couple order a flaming dessert that looked really interesting!
So maybe the menu has better selection and food. I can only talk about the buffets we had.
There is a hot spring there, but it's nothing special. Just a pool with warm water. Feels nice, but nothing special compared to some of the other resorts.
Overall it was a great stay. Some things were okay. Since it was part of the package, I can't talk about price. But for the value of the package, it was worth staying here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.