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“Great Place” 4 of 5 stars
Review of Hotel Kokoro Arenal

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Hotel Kokoro Arenal
3.5 of 5 Resort   |   La Palma | 7km After the Church on the Right Hand Side, La Fortuna de San Carlos, Arenal Volcano National Park 4000, Costa Rica   |  
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Hotel amenities
Certificate of Excellence 2014
District of Columbia
1 review
“Great Place”
4 of 5 stars Reviewed February 11, 2013

Spent several days here & enjoyed it thoroughly - the layout was nice, the rooms were clean & amenable. Most importantly it is a family business & IT SHOWS. Could not find more hospitable & eager to please service. The food was amazing on the grounds, so the need to leave for dinner in La Fortuna was really not necessary. The spa pools were great, though VERY hot, but that's what natural is all about, no? Overall, I would highly rate Kokoro & enjoyed my stay there very much. - David

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review, March 8, 2013
Thank you David, for all of the kind things you had to say about Kokoro. We are glad you felt so welcome at our hotel. Our largest pride is our staff. Our staff's goal is to assure guest happiness and comfort and we are happy to hear you were satisfied. We are happy to hear you enjoyed our hot springs. As you mentioned they can be hot and we work hard to make sure at least one of our pools is the perfect temperature for each guest.
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476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Madison, WI
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 11, 2013

I did not have a reservation for this hotel. I arrived on January 25, 2013. The hotel my friends were staying in was full so they called Kokoro. I was driven to the hotel and I met Fernando the night manager. He got me into a nice room inside a 4 bedroom cabin/house. The gardens and whirlpools are beautiful. The best part is when you get up if it is not to cloudy you can see Arenal Mountain I will post a photo. Had a great time the staff is wonderful. Free wifi, internet, and majic jack to call back to the US free. Everyone there is helpful and make you feel at home. I will stay there again. If you need a beautiful spot while in the Arenal/LaFortuna area this is it. Affordable and clean and the most accommodating people on my 10 day trip. They also booked trips for me from the hotel that were great and affordable. Make sure you do not miss the 7 zip lines tour with the ski lift near Arenal Volcano. It was a great time. Weather was 70-85F everyday with a sprinkle now and then but it would dry right off. Next visit I will have to spend more time exploring the area, missed the hot springs and waterfalls. The breakfast that was included was awesome and they went out of their way to make sure I ate before I left on my day trip to Cano Negro at 6:00 AM. Great time will go back.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review, March 8, 2013
Wow, thank you for all of the kind things you had to say. It is always exciting to us when a guest arrives after dark, we get excited for them to wake up and explore our beautiful gardens like a surprise! We find that many guests appreciate our internet for skype and phone to make free calls back home to the U.S. to say hello to family and friends. We love helping guests book trips like we did for you. Most of us have done most of the trips and can offer good tips. As you mentioned we are also able to give our guest the best possible rates through the relationships we have developed with various adventure outfitters. We look forward to having you stay with us on your next time to our area of Costa Rica.
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Antwerp, Belgium
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 8, 2013

If you think about going to Arenal, you have to stay at Kokoro!

The rooms are huge! You can have a party there ;-)
The resort is very quite, even if it is fully booked. There is a nice garden, hot springs, swimming pool, relaxing area with hammock and nice breakfast & dinner area.

You can have dinner there and we did. Just ask the menu one hour before you would like to eat and give your preferences. The food is very good (I liked the fish with rice and beans), the red wine is good as well. The white wine isn't. :-)

For breakfast: depending on how many guests are staying there, you will have a buffet or not.
Choice between pancakes, toast, fresh fruit, juice, coffee, rice & beans, ... Good to start the day with!

There are some board games and a computer with Internet at the reception area. You can order different beverages (not very cheap, but OK). We liked the beers (especially Imperial).

The best of the hotel? The staff! So friendly! They gave us tips about the neighbourhood, about the best route to the next place, about the beer,... They really took the time to talk with you and it didn't feel fake. It looks like they are multidisciplinary: they cook, they work at the reception desk,...

Location: you have to take a car to get to the centre of La Fortuna, so that might be a minus, if you planned to go to the centre in the evening.

We really enjoyed our stay there. It was the most expensive one, but it was worth the money!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review, March 8, 2013
Your extensive review and kind words are a huge help to both us at Kokoro and any of our future guests, Thank you. As you stated our large standalone rooms and large spread out property make our hotel feel quite empty even when we are full. We are glad to hear you enjoyed our food both for breakfast and dinner. It is good to hear you enjoyed our reception area, this is a favorite hang out area for many of our guests. Above all we are happy that you were satisfied with our staff. We truly believe that our staff is what makes Kokoro great and we are happy to hear you agree. As you said, we are 7km from town; we have several taxi drivers we use to make it easy for our guest to get to and from town at just about any hour. Again, all of the details you offered can be very helpful to our guests. Thank you.
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Rome, Italy
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2013

I wouldn't recommend the "Casona". Ask for the bungalows instead and you won't regret the extra money you pay. People are very kind and helpful and... great food! I loved having breakfast with hummingbirds flying around us.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Media, Pennsylvania
1 review
4 of 5 stars Reviewed February 5, 2013

We had a very enjoyable stay here for 5 nights...we stayed in two cabanas and both were very clean and comfortable. The furniture is sparse ( a nighstand, small refrigerator, chair and armoire) but the beds are comfortable. There is a beautiful view of the volcano and the grounds are pretty. Breakfast is good and the staff was very accomodating in making us dinner our first night here. You will most likely go outside the hotel for dining options as we didn't get the sense that they were set up as a typical restaurant. The location is great, close enough to La Fortuna but still feel like you are in the rain forest. The TV gets one or two american channels so be prepared for that. However, there is a lot to do in this area so you're really not in your room much. The staff are very friendly and helpful. It is a very relaxing setting.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review, March 8, 2013
Thank you for all of the nice things you had to say about Kokoro. It seems you had a sample of many things that we have to offer here at Kokoro: two of our large standalone bungalows, tranquil gardens, friendly staff, breakfast and dinner. We have recently made some changes to our restaurant to make it a more typical restaurant setup, we hope these changes will enhance the guests dining experience for the future. We are happy to hear your stay at Kokoro was relaxing and enjoyable.
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Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2013

We spent several nights at the Kokoro. Everything was perfect. The location is centrally located around all of the tourist activities around Volcano Arenal. The staff is super helpful and knowledgeable about anything/everything there is to do in the area. The view of the volcano is postcard beautiful.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review, April 27, 2014
Dear Dave T
Our Team at Kokoro Hotel, would like to reach out to you and would like thank you for sharing your positive reviews with us

We appreciate your feedback and are honored with your stay.

Our Views for the Volcano and our Gardens are really something special. We are very happy for you that you had the chance to see this natural beauty.

The Team at Kokoro want to thank you for sharing with us your contributions, and we hope to welcome you again in the near future.


Hotel Kokoro Team

Nathalie P.
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Chicago
1 review
5 of 5 stars Reviewed February 5, 2013

My wife and I are used to traveling on the cheap. Because of this, we usually find ourselves in places that aren't as comfortable, or aren't as well located, or that don't have the types of amenities found in large all-inclusive resorts.

What we found at Hotel Kokoro really surprised us, in the best way possible.

Right from the get-go the staff was incredibly friendly - offering to call us rides into town, to take our bags to our room, to schedule activities for us, to bring us anything we wanted. Specifically, Fernando, one of the front desk attendants, and the owner's son, Felico, were incredibly helpful, friendly, and welcoming.

Hotel Kokoro is family owned, and the mother of the family cooks the dinners every night, which are eaten in a beautiful open-air thatch-roof hut. The meals are incredible.

The room is spacious, and you can see the beautiful volcano from anywhere on the grounds. Oh, and there's also an awesome hot springs spa on the premises. It's just as good as any of the expensive Disneyland-type spas in the area.

If we ever come back to the Arenal/Fortuna area (which I hope we do), we will definitely be staying here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review, March 8, 2013
Thank you very much for your thorough review. Your kind words are great to hear. As you pointed out, our service is always top priority for us. We will do anything we can to make our guests feel at home. Fernando and Felico are happy to hear your praise of them and their service. Anita, the mom and cook at Kokoro is also very happy to hear you enjoyed her cooking. Our rooms are often a guest favorite and we are happy to hear you enjoyed our on site hot springs so much. We look forward to seeing you next time you come to Arenal, Costa Rica.
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Additional Information about Hotel Kokoro Arenal

Address: La Palma | 7km After the Church on the Right Hand Side, La Fortuna de San Carlos, Arenal Volcano National Park 4000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in La Fortuna de San Carlos
#17 Family Hotel in La Fortuna de San Carlos
#21 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Kokoro Arenal 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed eco-villas offers a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics. ... more   less 
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Also Known As:
Kokoro Arenal Hotel La Fortuna De San Carlos
Resort Kokoro Arenal
Hotel Kokoro Arenal Costa Rica/Arenal Volcano National Park

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