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Hotel Kokoro Arenal: Traveler Reviews

3.5 of 5
La Palma | 7km After the Church on the Right Hand Side, La Fortuna de San Carlos, Arenal Volcano National Park 4000, Costa Rica
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Hotel Kokoro Arenal
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282 reviews from our community

Traveler rating
    207
    49
    19
    1
    6
See reviews for
Families
79
 
Couples
129
 
Solo
8
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Detroit, Michigan
1 review
“Nice hotel to stay”
4 of 5 stars Reviewed January 18, 2013

We enjoyed our stay with Kokoro very much. The owner, the manager and the staff were very friendly and helpful. The garden, the landscapping, the flowers / trees, views were very enjoyable. The hot spring was nice. Lots of great activities to do around the hotel, such as the hanging bridge trail, the waterfall trail and the zip-line.
Each room has its own porch and its own yard, i.e., individual unit, not sharing the wall with other units, which is homey. The room is not fency, not like 5 star hotel, but it's nice for the price charged.
Overall, our stay (3 nights) was relaxing, fun and enjoyable.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guanacaste, Costa Rica
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Awesome dog friendly hotel!”
5 of 5 stars Reviewed January 17, 2013

We were so lucky to come across Kokoro while searching for a pet-friendly hotel in the La Fortuna area. The best part about this place is the private cabinas, hands down. Each room is a separate small house set on a hill overlooking Volcano Arenal. The rooms are huge with super comfy beds and beautiful wood furniture. Our room had a flat screen TV and large refrigerator too. Not to mention AC, which was new and worked perfectly (a rarity in CR). The bathroom is also very spacious, the shower had great pressure and hot water and there was plenty of space to move around. The overall feel was that everything was relatively new and well-maintained, and very clean.

The staff was really helpful and gave great recommendations re: restaurants and excursions. Breakfast was included and held in a lovely open-air dining room. We were curious as to why this place readily accepts pets (we couldn't find any other hotels in the area that advertised), but they were super nice about it and said all we needed to do was bring a bed for him. We were traveling in low season so didn't see many other guests and no other dogs, but the grounds of the hotel are expansive and we had a great time walking around and exploring the gardens. And there's a pool & hot springs!

For the price this place is a steal -- I've traveled all around Costa Rica, with and without a dog, and the amenities/size/privacy offered can't be beat. We will absolutely stay here again next time we visit Arenal, as should you if you're passing through the area with a dog!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“A wonderful surprise”
5 of 5 stars Reviewed January 14, 2013

My husband and I stayed at Kokoro for two nights on a belated honeymoon. We were taken to the hotel at the advice of a cab driver who picked us up from a lesser hotel that did not meet our expectations. We were immediately greeted by a friendly, helpful staff who eagerly showed us our room and the exquisite property. We spent our first evening lounging in the beautiful pool area, which we had all to ourselves. The next morning we enjoyed a delicious breakfast in an open air patio surrounded by colorful tropical flowers.
The staff was helpful in discussing recreation options with us, but it did not feel like they were being overly pushy in order to get a commission, which is something that we felt almost everywhere else we stayed in Costa Rica. In the end, we found our stay at Kokoro to be refreshing, in both the surroundings, the lodgings, and the staff with which we dealt. You can't beat the views of the volcano; waking up to a misty Arenal right outside our door was an unforgettable experience.
Another plus: the hotel has a very pleasant common area outfitted with rustic furniture, coffee and tea, other drink options, a guitar, and games. My husband and I thoroughly enjoyed spending time in this space after dinner (we went to town for dinner, it is a quick and cheap cab ride.) It is so worth it to be a bit outside La Fortuna if you are looking for quiet, wildlife, and respite.
Our experience at Kokoro balanced some of the less positive experiences we had in Costa Rica; Kokoro serves as an outstanding example of a gem-like small hotel that is run immaculately by friendly owners and management. If we go back to Costa Rica, we will return to Kokoro, but we will definitely stay longer than two nights.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat Governorate, Oman
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
43 helpful votes 43 helpful votes
“Beautiful!”
5 of 5 stars Reviewed January 7, 2013

I was very impressed with the Kokoro Resort. The guest rooms are huge and have 4 large windows with tinted glass each on different walls. I liked the eco-design and use of timber. My room had a very comfortable bed, flat screen TV, fridge, how-water shower. The resort's gardens are beautiful, with a nice cool water pool plus of course the volcanic hot-springs for a nice warm soak.

The management and staff went above and beyond – couldn't have been nicer. I was very impressed with the standard of hospitality.

The only constructive criticisms I'd make are to suggest they put insect wire on the bathroom windows to help keep mosquitoes at bay, and perhaps to extend the range of the free Wi-Fi beyond the lobby to include the guest rooms.

For the rate I paid, I found the resort to be very good value for money. I booked directly with them via their website.

Would I stay again? Definitely! First chance I get!

Room Tip: From what I could tell, all the rooms are good.
See more room tips
  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Nice experience”
4 of 5 stars Reviewed January 6, 2013

We stayed at Kokoro for 3 nights over the holidays. The grounds are lush and beautifully landscaped. The pool and hot springs were lovely. Fernando at the front desk was a rock star. Friendly, helpful and resourceful. All of his local recommendations were spot-on. Michael was good too. The family that owns and runs the property were actively involved with all aspects of the property. Our cabin was good, but fell short of 5-star accommodations. Perhaps it's because the rainy season was just finishing up, but our room had a slight musty smell. Towels and wet clothes never quite dried out. The mattress was too soft and gave me a sore back. It's a nice place to stay, but best to know that it's a bit rustic going in.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by dpitty2001 for La Fortuna de San Carlos
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Additional Information about Hotel Kokoro Arenal

Also Known As:
Kokoro Arenal Hotel La Fortuna De San Carlos
Kokoro Arenal Hotel
Resort Kokoro Arenal
Hotel Kokoro Arenal Costa Rica/Arenal Volcano National Park
Address: La Palma | 7km After the Church on the Right Hand Side, La Fortuna de San Carlos, Arenal Volcano National Park 4000, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in La Fortuna de San Carlos
#13 Romantic Hotels in La Fortuna de San Carlos
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed eco-villas offers a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics. ... more   less 
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