This was a great place to stay in the Arenal area, especially for the price. It was easy to find, located a short distance from town and the volcano, and the grounds are beautiful and well maintained. Unfortunately, the huge hotel next door does impose on the peacefulness of the property. However, the cabins are really cute, simply done inside, but very comfortable and spotless. The hot spring pools toward the back of the property really make this place unique; they are very pretty and nicely landscaped. Being able to get a drink at the bar and relax by the hot springs was a definite plus. I was slightly disappointed after reading all the reviews about the great views of the volcano; I thought our view would be relatively uninstructed, but in cabin #10 the vegetation and other cabins prevented us from seeing the volcano from our patio at all. I had even requested a room further back on the property with a closer view before we got there, but it seemed like those cabins were already occupied. That being said, you can see the volcano from many other vantage points on the property. Breakfast was great - made to order and included in the price of the room. Service was ok, I felt that the front desk could have been a little more gracious and helpful when asked for information. Overall, we were very pleased with our stay and it was perfect for our one-night stay in Arenal.
Definitely request a room toward the back of the property, away from the main road and closer to the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 6, 2013
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We appreciate you've taken some minutes of your valuable time to share your experience at Hotel El Silencio del Campo. i deeply apologize on behalf of all myhotel staff team for not fully meeting your expections during your stay at our hotel.
i'd have loved to know about your situation while you were staying here to have taken immediate action but we will take into consideration your comments especially the complain about the villa you had with vegetation that prevented you to have a better view of the volcano and the service given at the front desk which is one thing that we always focus on more as that's one of the keys that makes a place special. I would have liked to know who this client was asisted by and what kind of information was given that the client didn't consider it that helpful.
Our gardners are advised to keep the property as well maintained as possible but we will also have them to put attention to the vegetation growth near the villas.
Hopefully you give us another opportunity near in the future. We will be more than happy to serve you again. Thanks again for your comments. Those will help us be in the right direction.
Luis Diego Zúñiga Vega
Owner of Hotel El Silencio del Campo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.