Since we already fled one of the weirdest B&B in La Fortuna (Cabinas Arsol) we were really happy to get a room at this resort. The staff was very helpful, but this turned out to be only when it was to their advantage. You can get advice on tours, but only the ones they offer. You can get a room, but you should be okay with the noisy broken airconditioning. I cut myself when I tried to close the broken bathroomwindow against the noise.
The hostel itself had of course nice facilities like the swimming pool and the hammocks. The double bedroom however did not correspond at all with the pictures on the website (so ask to check it first). It was tiny and had nothing but a tv. I prefer to have a table or a closet instead of a tv. Also the shower was kind of broken, but that's okay, just as long as you can sleep, right? I noticed a few complaints about the club on the other side of the street. The night we slept there however, I think the hostel was even worse than this club. People having loud music, screaming, shouting, running, well you know, just having fun. Unfortunately this went on till four in the morning. Of course we complained and travelled on, but it was the worst place we stayed at in Costa Rica.
So given the differences in the reviews over here, I think that you should be aware that most of the people that found this to be their best hostel ever, were mostly travelling with friends, usually only travel in hotels, don't need other tours than offered by the hostel and mainly liked the fact that they will keep your beers refrigerated. Complaining people like me are mostly upset by the noises at night, by the lack of service when you have a complaint or want info on something they don't offer and by the fact that they pretend to be a really good hostel, while they are actually a really bad hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.