I booked online for this place yesterday. I booked a private room, paid a deposit with my credit card which was accepted and was given a reservation number.
So far so good. That is what everyone does right? It's standard practice everywhere. WRONG.
I drive all the way from San Jose today and when I turn up and provide my name and say that I have a reservation, the staff member looks at me and says 'you don't have a reservation'. It's pretty hard to argue with a reservation number though. He was a nice guy and then admitted that 44 hours has to pass before your reservation is recognised. This not stated anywhere I could recall on the booking site. How misleading can you get?
So there were no more rooms left, including the room I booked and paid a deposit for, and so I had to leave the place in the dark with nowhere to stay at 6.30pm and had to pay for a taxi to find somewhere else for the privilege. I demanded my deposit back which I got, which is the least they could do.
I telephoned Hotel Fortuna in town and was immediately given the option of 2 great rooms and the staff could not have been more helpful. The rooms were only 5 to 15 dollars more than the shared bathroom place at Arenal Backpackers Resort.
Get your act together Arenal Backpackers Resort and act responsibly.
I won't be recommending you to anyone. You can't leave guests in the lurch like that. Given it's a system issue, it must have happened to other people too.
On the other side of the coin, Hotel Fortuna, you rock, thanks for showing me some great Costa Rican hospitality.
Watch out that you actually have a room
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.