There was a strong smell of pesticides or cleaning products all during our stay. Staff more interested in selling tours than listening to what we wanted. had to pay $35 (after driver said $20). to go for hike; $10 each way for the short distance to town

We had a wonderful time here. The rooms are very private and clean. The beds and pillows were super hard, but that seems to be common in Central America. The garden in the bathroom was very nice... it made us feel like we were outdoors. The grounds were beautiful. The pools were various and good temps. and fun and clean too. The staff was super nice. The hotel, like many of them, is located outside of walking distance from town and taxi drivers charge an arm and a leg for a ride, so be prepared... local people are nice, however, and will give you a ride for a few bucks or a good conversation.

The room was gorgeous, with an unbelievable view of the volcano, even from the shower which had a large viewing window! A bit uncomfortable until you realize all the cabins face the volcano and no one could see up into where you were. We had a second story cabin, there weren't too many of them, but we really enjoyed it.
The pools don't look natural but they all appear to feed from a natural spring down to the rest of the pools depending on the temperature you want. And GORGEOUS landscaping! Little semi-private pools throughout and a large one at the bottom for those of us that like to drink or eat while lounging in the warm water.
The tours all come to the lobby to come get you so that was convenient too.
Breakfast was buffet style, quick and fast. In Latin America you are lucky if it's somewhat timely but this place has breakfast down to a science for those that have tour schedules to keep. Even tour bus size. Food was decent, nachos were fabulous, drinks were very tasty! Food was rather expensive, but it's a luxury resort. The town of La Fortuna is very friendly, most people speak english, and it was fun to walk up and down the strip and around the park where the locals walked their dogs and played with their kids. About 10 min or less from the hotel.
The only negative I had was that all the cabins were laid out in a grid. It could have made so much more of an impact if it was curved, and a little more - less man made.

I was on a fantastic tour of Costa Rica with Caravan Tours which booked lodging for our tour group in some of the nicest lodging facilities offered in the country. My favorite among these was the Arenal Springs Resort at the base of the Arenal Volcano near La Fortuna. What made it so special were the individual bungalows set in a very natural environment, even with rocking chairs on each front veranda; beautifully maintained grounds with many birds and flowers; appealing aquatic facilities; free Wi-Fi; attention to decorative detail in the room and throughout the entire complex; good food and service; and an especially welcoming and friendly hostess who delighted in sharing the wonderful things they were doing to make the complex eco-friendly.and somewhat self-sustaining. I highly recommend a stay here.