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“Excellent!” 5 of 5 stars
Review of Arenal Springs Resort and Spa

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Arenal Springs Resort and Spa
3.5 of 5 Hotel   |   5 Miles West of Catholic Church of la Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Albuquerque, New Mexico
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Excellent!”
5 of 5 stars Reviewed February 14, 2013

We had a wonderful time here. The rooms are very private and clean. The beds and pillows were super hard, but that seems to be common in Central America. The garden in the bathroom was very nice... it made us feel like we were outdoors. The grounds were beautiful. The pools were various and good temps. and fun and clean too. The staff was super nice. The hotel, like many of them, is located outside of walking distance from town and taxi drivers charge an arm and a leg for a ride, so be prepared... local people are nice, however, and will give you a ride for a few bucks or a good conversation.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, February 18, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,387 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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Comeagua
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 14, 2013

The room was gorgeous, with an unbelievable view of the volcano, even from the shower which had a large viewing window! A bit uncomfortable until you realize all the cabins face the volcano and no one could see up into where you were. We had a second story cabin, there weren't too many of them, but we really enjoyed it.
The pools don't look natural but they all appear to feed from a natural spring down to the rest of the pools depending on the temperature you want. And GORGEOUS landscaping! Little semi-private pools throughout and a large one at the bottom for those of us that like to drink or eat while lounging in the warm water.
The tours all come to the lobby to come get you so that was convenient too.
Breakfast was buffet style, quick and fast. In Latin America you are lucky if it's somewhat timely but this place has breakfast down to a science for those that have tour schedules to keep. Even tour bus size. Food was decent, nachos were fabulous, drinks were very tasty! Food was rather expensive, but it's a luxury resort. The town of La Fortuna is very friendly, most people speak english, and it was fun to walk up and down the strip and around the park where the locals walked their dogs and played with their kids. About 10 min or less from the hotel.
The only negative I had was that all the cabins were laid out in a grid. It could have made so much more of an impact if it was curved, and a little more - less man made.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, February 18, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

I was on a fantastic tour of Costa Rica with Caravan Tours which booked lodging for our tour group in some of the nicest lodging facilities offered in the country. My favorite among these was the Arenal Springs Resort at the base of the Arenal Volcano near La Fortuna. What made it so special were the individual bungalows set in a very natural environment, even with rocking chairs on each front veranda; beautifully maintained grounds with many birds and flowers; appealing aquatic facilities; free Wi-Fi; attention to decorative detail in the room and throughout the entire complex; good food and service; and an especially welcoming and friendly hostess who delighted in sharing the wonderful things they were doing to make the complex eco-friendly.and somewhat self-sustaining. I highly recommend a stay here.

Room Tip: Request a room that faces the volcano.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, February 18, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spaldwick, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 11, 2013

Not really a place for the disabled as rooms scattered through beautiful grounds but golf buggy available to run you around the hotel if prepared to wait. Restaurant and shop very expensive but top of the range accommodation so this was to be expected. Wonderful selection of hot springs and a spa at this hotel. Staff very helpful and polite. La Fortunate Town is not far away by taxi with a good selection of restaurants at reasonable prices and typical touristy type shops. Free Internet and wifi at reception. Wonderful place to stay with excellent views over the Arenal volcano.

Stayed February 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, February 18, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 11, 2013

Doing my research I was looking for a reasonably priced resort that included access to the hot springs. This is just the place. From our room we could not only see an unobstructed view of the volcano, but were within a short walking distance of everything we needed. The swim-up bar at the hot springs was great although a little pricey. We had a wonderful dinner at their restaurant. The food was excellent as was their wine list. Breakfast was a huge buffet with omelet station and a few selections I did not know but enjoyed anyway.

Room Tip: Ask for a room with full volcano view.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, February 18, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 7, 2013

This place is a bit outside of town, which is what I wanted. I couldnt ask for a better place to stay. I stayed here my first night in Costa Rica, and no other place compared at all.
The grounds are absolutely gorgeous. They are maintained everyday. When you check in, you are greeted with a hot towel and a drink. STaff is very friendly.
We arrived late our first day, and the bartender at the pool bar stayed open an extra 45 min for us.
The springs are the best in the area. They are drained everynight and filled back up. Very clean!!! I went to another place that had hot springs... let me tell you, after staying here, I did not even want to get into the other spring. It was not as clean nor warm.

The rooms are awesome! They all have their owner private parking space and have a porch area that opens up to the beautiful grounds! Rm 108 was awesome. It is directly across from the pool and has a great view of the volcano.

Highly recommend this place!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, February 8, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
163 reviews 163 reviews
66 hotel reviews
Reviews in 122 cities Reviews in 122 cities
374 helpful votes 374 helpful votes
4 of 5 stars Reviewed February 6, 2013

I did a lot of research before picking the property for the Arenal leg of our honeymoon. We wanted a hotel with lovely hot springs, but reasonably priced and to this purpose, we were prepared to make a sacrifice on location. Arenal Springs is not within walking distance of La Fortuna but then again none of hot springs are, so it really depends on what you are after.
The pools are lovely and were never crowded - the main one has a fantastic swim-up sushi bar & cocktail bar. We had sushi on our first afternoon while sitting in the pool and it was great!
The property is beautifully maintained. There were even a couple of toucans often in the trees above our heads completing the lovely setting.
On New Year's Eve we climbed Cerro Chato and went down to La Fortuna waterfall and it was so fantastic to come back to the warm pool and soak our tired muscles before getting ready to hit the town for the night.
Our room had a lovely porch with a beautiful view of the volcano - we loved sipping coffee first thing while taking in the majesty that is El Arenal sitting right before our eyes. It must have been such an incredible sight when it was active! On the last morning we were even granted a completely cloud-free view of El Arenal, which apparently is a rare sight.
The hotel knew we were on honeymoon and left us a lovely card, flowers, chocolates and a small bottle of wine when we arrived, which was a lovely and appreciated touch.
The room was really bright with the wall facing the volcano entirely made of glass.
The only fault I can think is that each cottage (all on one level) was split into two rooms and you could hear everything going on next door and I am sure they could hear us.
Apart from that, we both loved the hotel and the pools and the staff were fantastic, very friendly and helpful. We were just sad we only got to stay three nights - we could have done with another couple!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, February 8, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arenal Springs Resort and Spa

Address: 5 Miles West of Catholic Church of la Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in La Fortuna de San Carlos
#5 Spa Hotel in La Fortuna de San Carlos
#8 Family Hotel in La Fortuna de San Carlos
#11 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Arenal Springs Resort and Spa 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The Hotel Arenal Springs is located just 5 miles away from la Fortuna town toward the Arenal Volcano or National Park. We are located between La Fortuna town and the Arenal Lake.The Hotel count with 87 Junior Suites and 3 Master Suites King and 3 Master Suites Queen with direct view to the Arenal Volcano. Each room are surrounding with exotic gardens, beautiful flowers and many species of birds. These rooms offer either a king size bed or two double beds. Also we provide rooms with handicap access and adjoining rooms for families who want stay together.Our hotel offers you 2 swimming pools and a Thermal river.Hotel Arenal Springs Resort offers on each Junior Suite the best amenities for your comfort. King Bed or Two queen beds, Hair dryer, Cable TV, Mini bar, Free Wi-Fi Internet access, Air Conditioning, Ceiling fan, Laundry Bag, Telephone, Safe deposit box, Coffee Maker free coffee and tea), Bath amenities, Private bath with tropical garden, hot water, Private terrace. ... more   less 
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Also Known As:
Arenal Springs Hotel La Fortuna De San Carlos
Hotel Arenal Springs
Arenal Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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