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“Fabulous resort, staff and food made this a home away from home to remember” 5 of 5 stars
Review of Arenal Springs Resort and Spa

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Arenal Springs Resort and Spa
3.5 of 5 Hotel   |   7 km west of Catholic Church of La Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Hotel amenities
Offers & Announcements
Free breakfast with your stay
Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Fabulous resort, staff and food made this a home away from home to remember”
5 of 5 stars Reviewed November 28, 2012

My husband and I stayed at this resort for 5 nights, and as our first stop in Costa Rica it really set the tone for a fantastic vacation. First off, the grounds are beautiful and immaculately maintained. The rooms are designed to feel like an intimate villa, and in spite of the semi-detached style, it feels cozy and private. The sound proofing between rooms could be a little bit better, but you could mostly only hear the other guests from the bathroom so it wasn't really an issue for us (and they were a very loud group so I doubt that is typical).

The fabulous hot springs pool with a swim-up bar was our favourite hang-out spot of the trip. It's even a great place to enjoy a meal as they have a sushi bar there as well as regular American food. To enjoy typical Costa Rican food, the restaurant had a great variety of dishes that tasted local and authentic. We left the resort only once for dinner, just because we wanted to see the town of La Fortuna, but we could have easily eaten a week's worth of meals at that restaurant -- there was so much variety and every dish we tried was delicious. The included buffet breakfast is also definitely worth making time for, if only for the juice, which is freshly squeezed and a different selection each day.

The service staff were extremely friendly, professional and catered to our every need. It was the perfect place to unwind and ease into our vacation.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,283 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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New York
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 28, 2012

This hotel is excelent in service and good location. i would recommend it especialyy if you are with the kid. On bad days kids can spend time in the pool since it's warm from the springs.
You can see the volcano from your room.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlott, NC
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 27, 2012

First, I could hear absolutely everything from the room next to mine. So I could not go to sleep until my neighbors did and I had to wake up when the did as well.

I scheduled a 105 minute facial and massage at the spa. She only spent 90 minutes with me. That is from the time she collected me to the time she left me. I told the front desk. They wrote down the information but did not even apologize.

The meals were very expensive for what you received. I ordered BBQ ribs one night and they were almost all fat. The sushi was very good.

I did have a lovely time. The grounds were lovely and the staff very pleasant and helpful (except for the massage). The hot springs were very enjoyable.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Ana, California
Top Contributor
61 reviews 61 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed November 26, 2012

Our first few days in Costa Rica were spent here -- well, our nights were spent here (our days were spent waterfall rappelling, ziplining, and riding the rapids... The rooms were comfortable, quiet and the rest of our family was right next door. We awoke to the birds and watched a pair of toucans at breakfast. We spent the evenings in the hot pools in the rain -- a perfect combination! The staff were gracious and helpful. The grounds are absolutely beautiful with a great variety of Costa Rica horticulture -- attracting Montezumas, hummingbirds, herons, etc. I would definitely return!

Room Tip: It can be a considerable walk to the rooms. If you need assistance, they have golf carts.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Ramon, California
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed November 21, 2012

Jsut returned after a three night stay at the Arenal Springs Resort. Although it rained the whole time we were there it didn't stop us from enjoying our time in the great hot spring pools on the property (why pay extra to go to a hot spring:)) and the great room. Our room was large, modern, clean, and quiet. The provided breakfast was great and the dinners were very reasonable. Service was top notch - front desk, bell boys, and restaurant. Had two great activities when staying at the hotel - - Wave Expeditions (river rafting) and Sky Trek (zip lining) - best ever!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2012

Arsenal Springs resort offers a great blend of amenities at an excellent price. It was great to have hot springs right on site - perfect for relaxing after a day of hiking/zip lining/etc around Arsenal.

The staff really do go above and beyond to make you feel welcome and to make your stay memorable.

The hotel is made up of dozens of small buildings, each containing rooms. Privacy in each is very good as they all face the volcano. Our only complaint was that you could hear the shower in the attached room.

We were also pleasantly surprised by the restaurant as it had quite good food at a decent price compared to some of the tours it traps in La Fortunately.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, November 13, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands Ranch, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2012

I am writing this review four months after our trip, and my family and I still are amazed thinking back about our experience. There are several things that really stood out for us About Arenal Springs Resort: 1) the level of service, 2) the amazing view of the volcano, 3) the beautiful grounds and rooms, 4) the Guaro Sours, and 5) their buffet breakfast. The locals had a really high regard for Arenal Springs and I can completely agree. If we ever decide to go back to Costa Rica, we will definitely be going back to Arenal Spring Resort.

Room Tip: I believe all rooms have a volcano view and the rooms are essentially duplexes spread across the gro...
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arenal Springs Resort and Spa

Address: 7 km west of Catholic Church of La Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in La Fortuna de San Carlos
#5 Spa Hotel in La Fortuna de San Carlos
#10 Family Hotel in La Fortuna de San Carlos
#12 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Arenal Springs Resort and Spa 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The Hotel Arenal Springs is located just 6 miles away from la Fortuna town toward the Arenal Volcano or National Park. We are located between La Fortuna town and the Arenal Lake.The Hotel count with 87 Junior Suites and 3 Master Suites King and 3 Master Suites Queen with direct view to the Arenal Volcano. Each room are surrounding with exotic gardens, beautiful flowers and many species of birds. These rooms offer either a king size bed or two double beds. Also we provide rooms with handicap access and adjoining rooms for families who want stay together.Our hotel offers you 2 swimming pools and a Thermal river.Hotel Arenal Springs Resort offers on each Junior Suite the best amenities for your comfort. King Bed or Two queen beds, Hair dryer, Cable TV, Mini bar, Free Wi-Fi Internet access, Air Conditioning, Ceiling fan, Laundry Bag, Telephone, Safe deposit box, Coffee Maker free coffee and tea), Bath amenities, Private bath with tropical garden, hot water, Private terrace. ... more   less 
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Also Known As:
Arenal Springs Hotel La Fortuna De San Carlos
Hotel Arenal Springs
Arenal Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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