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“Great resort with great service!” 5 of 5 stars
Review of Arenal Springs Resort and Spa

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Arenal Springs Resort and Spa
3.5 of 5 Hotel   |   7 km west of Catholic Church of La Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Arenal Natura Park 10%
San Ramon, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
149 helpful votes 149 helpful votes
“Great resort with great service!”
5 of 5 stars Reviewed November 21, 2012

Jsut returned after a three night stay at the Arenal Springs Resort. Although it rained the whole time we were there it didn't stop us from enjoying our time in the great hot spring pools on the property (why pay extra to go to a hot spring:)) and the great room. Our room was large, modern, clean, and quiet. The provided breakfast was great and the dinners were very reasonable. Service was top notch - front desk, bell boys, and restaurant. Had two great activities when staying at the hotel - - Wave Expeditions (river rafting) and Sky Trek (zip lining) - best ever!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,126 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
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English first
Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2012

Arsenal Springs resort offers a great blend of amenities at an excellent price. It was great to have hot springs right on site - perfect for relaxing after a day of hiking/zip lining/etc around Arsenal.

The staff really do go above and beyond to make you feel welcome and to make your stay memorable.

The hotel is made up of dozens of small buildings, each containing rooms. Privacy in each is very good as they all face the volcano. Our only complaint was that you could hear the shower in the attached room.

We were also pleasantly surprised by the restaurant as it had quite good food at a decent price compared to some of the tours it traps in La Fortunately.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, November 13, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands Ranch, Colorado
2 reviews
5 of 5 stars Reviewed November 10, 2012

I am writing this review four months after our trip, and my family and I still are amazed thinking back about our experience. There are several things that really stood out for us About Arenal Springs Resort: 1) the level of service, 2) the amazing view of the volcano, 3) the beautiful grounds and rooms, 4) the Guaro Sours, and 5) their buffet breakfast. The locals had a really high regard for Arenal Springs and I can completely agree. If we ever decide to go back to Costa Rica, we will definitely be going back to Arenal Spring Resort.

Room Tip: I believe all rooms have a volcano view and the rooms are essentially duplexes spread across the gro...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, November 29, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, oh
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

La Fortuna and the Arenal volcano have some great options for hotels. My top recommendation is Arenal Springs for a few reasons.

- The hottest springs around: Its the ultimate in relaxation
- Amazing staff: They will bend over backwards to make you feel welcome and comfortable
- Junior Suites: The rooms are clean and offer fantastic views of the volcano
- Food: a great breakfast buffet, good sushi at the pool bar

We stayed for 3 nights and I was not ready to leave!

Room Tip: Go with the Junior Suite
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, November 11, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colcord, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

My husband and I stayed here for 3 nights for our 10th anniversary. The accommodations were nice. Our bed was a bit more firm than was comfortable for us, but we slept very well and really enjoyed our entire experience. Upon arriving the hotel staff had provided a fruit basket with Champagne and rose petals EVERYWHERE. It was a really special way to begin our trip.
Arenal Springs Resort &Hotel was not the most expensive or lavish accommodations in the area, but it was still very nice and we felt like for what we paid we received above and beyond our expectations. I would have no hesitations about suggesting this resort to a friend.
The thermal pools were awesome! I am so glad we stayed here for the pools alone. We met several other travelers that didn't have thermal pools at their hotel and they would pay to go to another hotel to experience them. It was so fun for us to go every day at our leisure and just walk from our room to the pools. The landscaping and surroundings of the pool was beautiful!

We only ate breakfast at the resort and it was good. It wasn't the best meal we had in Costa Rica, but still good. They had a variety of fresh fruit each day along with traditional Costa Rican dishes and Western breakfast dishes.
Overall, we were very pleased with our stay. The Arenal region is one you don't want to miss if you are planning a trip to Costa Rica. The town of La Fortuna has very nice people. There isn't a whole lot of things to do there, but it is nice to visit. If you are going to town it will cost about $10/ trip. We ended up renting a car for a day (we felt brave) and visited La Fortuna waterfall which was incredible and then drove out to Arenal Observatory and Lodge for the afternoon and watched the sunset over the lake. The waterfall and Observatory were our favorite things we did there. It wasn't super touristy, it felt like we got to see the real Costa Rica and not just the things people invented or created to make money.
We had a great time and wish we could have stayed longer.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, November 13, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel has a wonderful view of the Arenal Volcano, beautiful grounds and great breakfast included. The Thermal Hot Springs were very relaxing after a day of sight-seeing, hiking, or repelling. The waterfall shower in the room was great, as well as the view from our private room and porch. There are some great choices in the La Fortuna area, so we had a difficult time making a decision. We are so glad we chose Arenal Springs Resort!

Room Tip: Ask for a room close to the restaurant and hotel lobby for the best views and walking distance to ho...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, November 11, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

We spent two nights here and our stay was amazing. Everything about the place is fantastic. The rooms are great with comfy beds and great bathrooms/showers. We had a second floor room so got great views of the volcano. The restaurant was excellent where we had the best buffets of our entire trip and also a great dinner. The service is fantastic. The springs are also amazing with different pools having different temperature water. We had our 2 year old with us and he had a great time in the water. There's also good WiFi across the place. We had a fantastic time and would go back in a heartbeat.

Room Tip: Try to get one of the second floor rooms for a better view of volcano (and probably less of the ubiq...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review, November 11, 2012
Hello dear friends, first we want everyone working at Hotel Arenal Springs give thank you for being with us and choose us, everyone here hope you feel great in your home and your family are also very good.
for us has been a real pleasure having you here, and we all hope to see you again very soon, also thank you for your beautiful comments that help us to continue to grow and improve every day, we send you many blessings from all at Hotel Arenal Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Arenal Springs Resort and Spa

Also Known As:
Arenal Springs Hotel La Fortuna De San Carlos
Arenal Springs Hotel
Hotel Arenal Springs
Arenal Springs Resort
Arenal Springs Resort And Spa Costa Rica/Arenal Volcano National Park
Address: 7 km west of Catholic Church of La Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in La Fortuna de San Carlos
#8 Romantic Hotel in La Fortuna de San Carlos
#8 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Arenal Springs Resort and Spa 3.5*
Official Description (provided by the hotel):
The Hotel Arenal Springs is located just 6 miles away from la Fortuna town toward the Arenal Volcano or National Park. We are located between La Fortuna town and the Arenal Lake.The Hotel count with 87 Junior Suites and 3 Master Suites King and 3 Master Suites Queen with direct view to the Arenal Volcano. Each room are surrounding with exotic gardens, beautiful flowers and many species of birds. These rooms offer either a king size bed or two double beds. Also we provide rooms with handicap access and adjoining rooms for families who want stay together.Our hotel offers you 2 swimming pools and a Thermal river.Hotel Arenal Springs Resort offers on each Junior Suite the best amenities for your comfort. King Bed or Two queen beds, Hair dryer, Cable TV, Mini bar, Free Wi-Fi Internet access, Air Conditioning, Ceiling fan, Laundry Bag, Telephone, Safe deposit box, Coffee Maker free coffee and tea), Bath amenities, Private bath with tropical garden, hot water, Private terrace. ... more   less 
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