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“Excellent in every way” 5 of 5 stars
Review of Arenal Springs Resort and Spa

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Arenal Springs Resort and Spa
3.5 of 5 Hotel   |   7 km west of Catholic Church of La Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Hotel amenities
Norwich, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Excellent in every way”
5 of 5 stars Reviewed April 7, 2012

This was the hotel included in the Llama Travel tour of Costa Rica and it was just beautiful. Each "room" is a semi-detached suite, surrounded by gardens. The trees, plants and flowers were beautifully laid out and well tended. I had to walk a little way from my room to the main complex for meals and main reception, but it was a joy (even when it rained) as there were birds and butterflies everywhere. I did not have time to swim, steam or have a massage, and wished I could have stayed there longer.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, March 4, 2013
Hello dear friends, we note your comments and thank you with all our heart that you had to get the detail of your valuable time to remind us, all of your comments and suggestions are really important to us because it helps us to see and determine in what areas we need to work better and also in areas which are good, our dream and mission is to give all our guests the best possible experience here at our hotel, we know that there are millions of different opinions and that each person is different, so thanks to your comments we can help more people every day, we also appreciated that you chose us as your Hotel in Costa Rica and we hope in God to see you back soon.
from all workers in the Arenal Springs Hotel we thank you very much and God bless you always.
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1,220 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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English first
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 7, 2012

Wow! This is a great property!
My Husband and I spent the night here as part of an overnight tour from our resort on the pacific coast. It was a wonderful suprise to have such a clean and quaint room with a beautiful shower. The room had an amazing view of the volcano in the morning.
The resurant was decent and considering the price was included in our tour price it was worth it. The only complaint I would have is that the mattress in our room was agressively hard. There was no give in that mattress. My Husband and I are firm matress sleepers but this one was damn right hard! In speaking with our people in our tour party they matresses were great and I know if we would have called the front desk I am sure they would have tried to do something to help us out. I notice that the hotel reads these comments so I would simply suggest a new matress in room 601 other than that its am amazing property that is worth every penny spent!

Room Tip: FYI: It's a pretty big proprty so there is alot of walking but they do offer golf cart transport...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, April 11, 2012
Hello friend, thank you very much for being in our hotel and we very much appreciate your comments, nice to see that you had a nice stay that makes us feel very happy, hopefully in your home everything is fine
thank you very much for your comments God bless your family, hope in God to have you back. PURA VIDA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Nova Scotia, Canada
1 review
5 of 5 stars Reviewed April 6, 2012

We spent 3 days at the Arenal Springs Resort and didn't want to leave! Each room has a view of Arenal Volcano as well as it's own backyard. Though it was busy, it was peaceful and quiet and you could almost believe you were the only ones there! The different pools and hot springs were fantastic, with many options for where to lounge and relax. The grounds themselves were very clean and well maintained. I would absolutely stay here again, and can't wait to get back!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, April 11, 2012
Hello friend, thank you very much for being in our hotel and we very much appreciate your comments, nice to see that you had a nice stay that makes us feel very happy, hopefully in your home everything is fine
thank you very much for your comments God bless your family, hope in God to have you back. PURA VIDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington Dc, District Of Columbia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 5, 2012

Friends and I stayed at Arenal Springs Resort in March and had a lovely time. The grounds were beautiful and well-kept, the rooms were clean, and we had a fantastic view of the Arenal Volcano. It is only about a 5-10 minute drive to Tabacon Springs (which I highly recommend, but skip the buffet there), and about 10 minutes to town. We almost missed the hotel since it's a bit off the main road (and down a very small rocky, unpaved road), but were pleasantly surprised when we arrived and saw the beautiful grounds. The staff were also incredibly nice and helpful. One of my friends fell ill one evening and one of the staff offered to go to town to get her something (because everything in the hotel had already closed for the evening).

Only downsides were 1) the hotel consists of several little houses, each of which has two rooms with virtually no sound-proofing between the rooms, and 2) the hotel seems to cater to large tour groups, which was a bit of a problem at breakfast when huge groups of people showed up at the same time and the line for the omelet station was at least 20 minutes long. Overall, however, I would recommend this hotel and thought it was great for the price and location.

Just one bit of advise when traveling here (or possibly most anywhere in Costa Rica), the birds and howler monkeys can be VERY loud at the break of dawn so it might be a good idea to bring some ear plugs, unless you are a very heavy sleeper.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, April 11, 2012
Hello friend, thank you very much for being in our hotel and we very much appreciate your comments, nice to see that you had a nice stay that makes us feel very happy, hopefully in your home everything is fine
thank you very much for your comments God bless your family, hope in God to have you back. PURA VIDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perkasie, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 5, 2012

Wonderful clean comfortable rooms. The staff was very accomadating & friendly. Meals were attractive and very good. They are near the Arenal Volcanic Hot Springs but have their own hot springs pools that were so relaxing. There are also regular pools and they were not crowded you didn't feel like you had to rush to get a spot to sit by the pool. There are botanical gardens that are beautiful. With a view of Arenal Volcano there is something for everyone. They also provide free internet. Reasonable cost laundry service.

Room Tip: While we did not see other layout rooms the location isn't a problem as there are carts to pick...
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, April 11, 2012
Hello friend, thank you very much for being in our hotel and we very much appreciate your comments, nice to see that you had a nice stay that makes us feel very happy, hopefully in your home everything is fine
thank you very much for your comments God bless your family, hope in God to have you back. PURA VIDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yellowknife, Canada
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 3, 2012

This place is a little piece of heaven. We did not want to leave. We stayed two nights and wish we would have stayed longer. Close to Tabacon hotsprings and well worth the price. Next trip to Costa Rica we will definitely return to this place

Room Tip: All rooms are great
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  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, April 11, 2012
Hello friend, thank you very much for being in our hotel and we very much appreciate your comments, nice to see that you had a nice stay that makes us feel very happy, hopefully in your home everything is fine
thank you very much for your comments God bless your family, hope in God to have you back. PURA VIDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 1, 2012 via mobile

Would definitly go again. Everything was perfect. My only gripe is that as we were buying things in the gift shop, a bottle opener fell from the display and splattered open. The cashier charged me for it as we checked out. Btw it was a cheap plastic bottle attached to an opener and she charged me 8 bucks. I felt like I wasnt the first victim nor the last. Other than that the place was perfec

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review, April 3, 2012
My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having you as guests, and our embers are always open waiting for you to return.
thank you very much again and God bless you always
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Arenal Springs Resort and Spa

Address: 7 km west of Catholic Church of La Fortuna | Near Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in La Fortuna de San Carlos
#5 Spa Hotel in La Fortuna de San Carlos
#9 Family Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Arenal Springs Resort and Spa 3.5*
Official Description (provided by the hotel):
The Hotel Arenal Springs is located just 6 miles away from la Fortuna town toward the Arenal Volcano or National Park. We are located between La Fortuna town and the Arenal Lake.The Hotel count with 87 Junior Suites and 3 Master Suites King and 3 Master Suites Queen with direct view to the Arenal Volcano. Each room are surrounding with exotic gardens, beautiful flowers and many species of birds. These rooms offer either a king size bed or two double beds. Also we provide rooms with handicap access and adjoining rooms for families who want stay together.Our hotel offers you 2 swimming pools and a Thermal river.Hotel Arenal Springs Resort offers on each Junior Suite the best amenities for your comfort. King Bed or Two queen beds, Hair dryer, Cable TV, Mini bar, Free Wi-Fi Internet access, Air Conditioning, Ceiling fan, Laundry Bag, Telephone, Safe deposit box, Coffee Maker free coffee and tea), Bath amenities, Private bath with tropical garden, hot water, Private terrace. ... more   less 
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Also Known As:
Arenal Springs Hotel La Fortuna De San Carlos
Hotel Arenal Springs
Arenal Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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