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“Quality Property with Caring Management” 5 of 5 stars
Review of Arenal Volcano Inn

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Arenal Volcano Inn
3.0 of 5 Hotel   |   6.5 Km NW of the Catholic church, La Fortuna de San Carlos, Arenal Volcano National Park 6793-1000, Costa Rica   |  
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Hotel website
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Hotel amenities
Special Price
15% off room rate
Certificate of Excellence 2014
New York City, New York
1 review
“Quality Property with Caring Management”
5 of 5 stars Reviewed April 24, 2013

I extended my trip in Costa Rica and was now traveling alone and had caught a cold. Imagine my surprise when I called for room service hoping (but no way expecting) to get some chicken noodle soup. But they had it! Chicken vegetable soup which they also served with a side of rice (without my even asking for it). Couldn't have been better served than if I was back home.

To top it off, upon learning that I was under the weather, the manager took the initiative to call me to let me know that if I needed anything at all, he was just a phone call away. And that even though he left work at 9PM, if I called after that I would reach security who would then call him on my behalf. Now that's service!

This doesn't even get into why I initially picked this hotel. Not needing to stay at one of the super fancy hotels in this area (after checking out several) I drove by this one which stood out from most of the others. Modern construction with individual houses, it was a really nice place at a really good price--a true value.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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494 reviews from our community

Traveler rating
    299
    158
    32
    5
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Manistique, Michigan
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 19, 2013

This place is so beautiful, you can look out the window or step out side and see Arenal, when it is not cloudy or raining, but still awesome, pretty open place to walk around, and very quite, and peaceful surroundings. The restaurant, really good very good food and drink, the rooms are excellent, very clean, and open and bright, and your just down the road from Tabacon hot springs, I will be staying at Arenal Volcano Inn again on our next trip to Costa Rica.

Room Tip: Be a great place to go bird watching, must have seen about 10 to 12 different birds, and that was ju...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Ia
Top Contributor
119 reviews 119 reviews
44 hotel reviews
Reviews in 64 cities Reviews in 64 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 18, 2013

This hotel was amazing. It was at the foot of the volcano and all the cottages had views of the volcano. The grounds were immaculately kept and had a nice pool and hot tub. The restaurant was nice and the food good. Happy hour at the bar was good, too.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avimanager, Owner at Arenal Volcano Inn, responded to this review, May 6, 2013
Dear Guest,
Thank you very much for taking your time to write your opinion of Arenal Volcano Inn. We are all very happy to hear you enjoyed your stay and will continue on our effort to improve not only our service but also our facilities.
We look forward to having you visiting us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2013

Can not say enough great things about this Inn. The staff was AMAZING, so nice, so friendly, so helpful. The breakfast (which we got included) was my favorite of our entire trip! Our room was not fancy, but very clean. You couldn't hear any of the other people, just wildlife. We saw the most birds out of all of our tours around the grounds here. Also, every bungalow has a view of the volcano, not a small view, you're close and it's awesome!! We went in April and the weather was perfect, not scalding hot, nice breezes and scents.

Only drawback, the lunch/dinner menu is Americana and expensive. Recommend doing breakfast and having the other meals locally!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed April 7, 2013

The room, while not fancy, was large, clean, comfortable and nice. We had an amazing view of the Arenal volcano from our window and front porch. We loved seeing hummingbirds on the butterfly bush right outside our front door and our boys enjoyed swimming in the hotel pool. The co-owner, Hernan, was super accommodating and helpful. He assisted us in many ways that were above and beyond his responsibilities and made our stay much more relaxed and comfortable as a result. The breakfast buffet was plentiful and tasty, and also offered a great view of the volcano. We enjoyed our three night stay while exploring the wilderness of Arenal.

Room Tip: Higher numbered rooms have a better view. There are rooms that are adjacent to the pool and we think...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avimanager, Owner at Arenal Volcano Inn, responded to this review, April 13, 2013
Dear guest,

Thank you very much for taking the time of sharing your recent experience at Arenal Volcano Inn. I am very glad to hear you and your family enjoyed your stay with us.
On behalf of the entire Arenal Volcano Inn team we look forward to serving you in the future.

Sincerely,

Hernan Cordero.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 29, 2013

We stayed at Arenal Volcano Inn on our way to Monteverde. We arrived in the afternoon and were greated by lovely staff, Margarit (I am pretty sure) was so nice and taught us a few phrases in Spanish, then booked a trip to the hot springs for us. We had a nice room with a view of the volcano. Would stay here again if travelling through.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avimanager, Manager at Arenal Volcano Inn, responded to this review, April 5, 2013
Dear Guest,

Thank you very much for your review and comments. Margarita and all of us look forward to having you visiting us again in the future.

Saludos desde Costa Rica!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2013

We stayed at room 110 and had a perfect view of the volcano. If only the rain and fog cleared up, we would have seen it but Mother Nature wasn't very accomodating. Despite the weather, we still enjoyed our 2-day stay at Arenal. The front desk accomodated our last min. request to book an ATV tour on the same day we arrived. Service is excellent at the hotel. They were all very pleasant and seem happy to help. Wi-fi worked in our room with no problem. I agree with previous comments about the rooms being a little out-dated, specially the bathrooms. We were still very happy with what we got though. Our toilet wasn't flushing on our last day so we called the front desk to report this and someone showed up right away to fix the problem. We were quite impressed with that.

The hotel is located about 10-15 mins. away from Tabacon. The front desk can call a taxi for you if you didn't rent a car so this was very helpful for us. All in all, we were quite happy with our stay and would definitely go back again.

Room Tip: 110 has a great view of the volcano (if the weather is good of course)
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avimanager, Manager at Arenal Volcano Inn, responded to this review, April 4, 2013
you put a big smile in all of us with your nice words about our hotel and our service and hope to have you visiting us again in the future. I also wanted to let you know that we are currently renovating our rooms, we changed all our TVs and faucets only a couple of weeks ago and will continue doing renovations on a daily basis. Thank you very much for your feed back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arenal Volcano Inn

Address: 6.5 Km NW of the Catholic church, La Fortuna de San Carlos, Arenal Volcano National Park 6793-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in La Fortuna de San Carlos
#15 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arenal Volcano Inn 3*
Number of rooms: 25
Official Description (provided by the hotel):
Arenal volcano Inn is a 25 rooms hotel surrounded by exotic gardens that can be admired from the tranquility of your room or by taking a small walk on its natural trails. Every guest may enjoy the view of the Arenal Volcano from its own terrace. Come visit us and make Arenal Volcano Inn your home while vacationing in Costa Rica. ... more   less 
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Also Known As:
Arenal Volcano Hotel La Fortuna De San Carlos
Hotel Arenal Volcano
Arenal Volcano Inn Costa Rica/Arenal Volcano National Park

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