Dropped off after dark, walking up the winding sidewalk to the top of the hill where my "room" was located, left me in wonderment. I was solo, it was late, I was leaving early in the morning....why such a fancy looking place for the brief night!? Then the door was opened; I had my own little cabin. There was a KING sized bed! just for me. A kitchen area, just for me. A love seat next to the bed, just for me. The bathroom was good size, especially when you consider it had a Jacuzzi!!
Looking pretty cool, right?! WRONG! the ceiling fan could not be made to work by anyone. The tub was lined with dead bugs! and the faucet to get ANY water turned on was way across on the other side of it....basically, even with long arms, I had to crouch down and climb over through the tub to turn on the water. THE WATER NEVER HEATED UP....night or morning.
It was warm outside, the fan was instrumental as I do not want A/C cold air and NOISE blowing on me all night. The toilet plugged up ASAP! seems they are ECO friendly, having very small openings for "crap" to flush through the toilet system! ALL paper is to be put in the garbage can which is cool and fine, but something had been left in the toilet, so when I got to flushing it....it wouldn't go down! So much for "glitter" ambiance! Once morning unveiled itself, I could hear birds singing! rather than road noise. Praise Be! and the coffee by the breakfast buffet actually tasted like coffee (go figure, you'd think being in a country that grows lots of coffee, there would be a drink that tastes like it came from a bush! but nope, not always). Having use of a computer to check on the next days lodging was welcomed. Since I paid for the room with a tour group, I do not know of its value or cost. It could have been lovely, but I felt like I got the last thing available that had not been checked on in a month.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 12, 2013
Dear Val M,
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I am the owner of Arenal Volcano Inn and your comment was not only a surprise but also a very negative
comment about our hotel. We gave you for your brief night stay a free upgrade to the best room of our hotel that is our Jacuzzi Suite that has the best location within our hotel, offering the possibility of getting a very nice view of the Arenal Volcano on a clear day. It is as you mention located on the top of a small hill, so it gives you privacy and very good view of the area. About the fan not working this is definitely the first time it ever happens in that room. We have two water heating systems, one solar and the backup is electrical and if reported by the guest we try to fixed immediately when possible. The A/C of that room is mini split and recently bought so it is a very silent air that may be regulated to the clients preferred temperature and air blowing pressure, it also may be used only as fan if required. I do sincerely apologize for the inconvenients that you experience during your stay. If you come back in the future for a longer stay we will all make our best to guarantee you a pleasant and unforgettable stay at our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.