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“Flaws in the design, but it IS ECO-Friendly” 3 of 5 stars
Review of Arenal Volcano Inn

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Arenal Volcano Inn
3.0 of 5 Hotel   |   6.5 Km NW of the Catholic church, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Certificate of Excellence
Seattle, Washington, United States
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Flaws in the design, but it IS ECO-Friendly”
3 of 5 stars Reviewed January 30, 2013

Dropped off after dark, walking up the winding sidewalk to the top of the hill where my "room" was located, left me in wonderment. I was solo, it was late, I was leaving early in the morning....why such a fancy looking place for the brief night!? Then the door was opened; I had my own little cabin. There was a KING sized bed! just for me. A kitchen area, just for me. A love seat next to the bed, just for me. The bathroom was good size, especially when you consider it had a Jacuzzi!!
Looking pretty cool, right?! WRONG! the ceiling fan could not be made to work by anyone. The tub was lined with dead bugs! and the faucet to get ANY water turned on was way across on the other side of it....basically, even with long arms, I had to crouch down and climb over through the tub to turn on the water. THE WATER NEVER HEATED UP....night or morning.
It was warm outside, the fan was instrumental as I do not want A/C cold air and NOISE blowing on me all night. The toilet plugged up ASAP! seems they are ECO friendly, having very small openings for "crap" to flush through the toilet system! ALL paper is to be put in the garbage can which is cool and fine, but something had been left in the toilet, so when I got to flushing it....it wouldn't go down! So much for "glitter" ambiance! Once morning unveiled itself, I could hear birds singing! rather than road noise. Praise Be! and the coffee by the breakfast buffet actually tasted like coffee (go figure, you'd think being in a country that grows lots of coffee, there would be a drink that tastes like it came from a bush! but nope, not always). Having use of a computer to check on the next days lodging was welcomed. Since I paid for the room with a tour group, I do not know of its value or cost. It could have been lovely, but I felt like I got the last thing available that had not been checked on in a month.

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avimanager, Owner at Arenal Volcano Inn, responded to this review, April 12, 2013
Dear Val M,

I am the owner of Arenal Volcano Inn and your comment was not only a surprise but also a very negative
comment about our hotel. We gave you for your brief night stay a free upgrade to the best room of our hotel that is our Jacuzzi Suite that has the best location within our hotel, offering the possibility of getting a very nice view of the Arenal Volcano on a clear day. It is as you mention located on the top of a small hill, so it gives you privacy and very good view of the area. About the fan not working this is definitely the first time it ever happens in that room. We have two water heating systems, one solar and the backup is electrical and if reported by the guest we try to fixed immediately when possible. The A/C of that room is mini split and recently bought so it is a very silent air that may be regulated to the clients preferred temperature and air blowing pressure, it also may be used only as fan if required. I do sincerely apologize for the inconvenients that you experience during your stay. If you come back in the future for a longer stay we will all make our best to guarantee you a pleasant and unforgettable stay at our hotel.
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534 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Bend, Wisconsin
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 25, 2013

This hotel offered a beautiful view of the volcano which was visible the first day that we were there. Beautiful gardens surround the rooms and the modern pool and jacuzzi. The restaurant was very nice with reasonable prices. The included breakfast buffet was excellent. The staff was very friendly and helpful.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Espoo, Finland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

Really nice hotel, with absolutely cute private bungalows! Also the garden with flowers and hummingbirds was beautiful. The restaurant was also good. The hotel staff was very friendly and helpful.

I would recommend this hotel!

Stayed January 2013, traveled with friends
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Akron, Ohio
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed January 20, 2013

These private bungalows with patios facing Arenal Volcano are wonderful. The pathways through the property are lined with gorgeous flowers, butterflies and hummingbirds. The bungalows themselves are very nice and are so peaceful. The stars at night look like diamonds in the sky. Surprisingly, the restaurant is known for its wood fired pizza which is quite good. The included breakfast buffet is super and includes rice and beans, picadillo, eggs, yogurt, meat, cheese, empanadas, pancakes, toast, fresh fruit, cereal...in other words, a huge variety that should be able to satisfy anyone's wishes. I can't understand the reviews that say the breakfast offered a limited choice. I would definitely return to this inn.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 11, 2013

We enjoyed our 2 day stay here. Room was nice and we got a view of the Volcano without any clouds! Staff were very friendly and helpful, nothing was too much trouble. Food was good in the restaurant. Breakfast was fine and they cooked eggs to order if you asked. Pool was nice and staff turned on hot tub on request. Would recommend this hotel for a comfortable stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
4 reviews
3 of 5 stars Reviewed January 3, 2013

We stayed here for two nights. The staff was extremely helpful when we checked in and upgraded us for free. The hotel-area itself is nice and the restaurant has decent food, although the service seems a bit disorganized. The breakfast was disappointing, not much choice and they ran out of things and did not replace them even if there was 45minutes left of the breakfast service. If you don't have a car your are a little stuck on the premises.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avimanager, Owner at Arenal Volcano Inn, responded to this review, April 12, 2013
Dear Kaja D,
We are very happy to hear that you enjoyed your stay at Arenal Volcano Inn and definitely hope to have you visiting us again in the future. We have taken all the necessary corrective measures to ensure that breakfast refills are done permanently to guarantee all guest may have a complete breakfast. My personal filosofy about serving breakfast is that I want very happy clients with our all you can eat breakfast and try to make sure my staff understands and works with the same filosofy.
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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 21, 2012 via mobile

Nice apartment hotel with friendly staff. Wonderfully situated with a great view of Arenal (if not covered in clouds), with a helpful staff and easy acces to all the sites and tours. A definte yes if you want to visit Arenal! PS: also see Tabacon Hot Springs. Pricey, but definetaly worth it, especially at night.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Arenal Volcano Inn

Address: 6.5 Km NW of the Catholic church, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in La Fortuna de San Carlos
#15 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Arenal Volcano Inn 3*
Number of rooms: 25
Official Description (provided by the hotel):
Arenal volcano Inn is a 25 rooms hotel surrounded by exotic gardens that can be admired from the tranquility of your room or by taking a small walk on its natural trails. Every guest may enjoy the view of the Arenal Volcano from its own terrace. Come visit us and make Arenal Volcano Inn your home while vacationing in Costa Rica. ... more   less 
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Also Known As:
Arenal Volcano Hotel La Fortuna De San Carlos
Hotel Arenal Volcano
Arenal Volcano Inn Costa Rica/Arenal Volcano National Park

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