I haven't actually stayed at this hotel yet but I was recommended to eat at the Restaurant by Discovery Costa Rica, our travel agent, so I took my family there. The restaurant had a very cozy look from the outside and when we got in, we found out that it had a very cozy mountain lodge feel to it. The atmosphere was a very informal, international and local, friendly type, everybody chatting, laughing ..... nice. There are some large wooden tables available for groups which gave that "Italian family dinner" feeling. People passing food, bread going around the table... a lot of activity..... and this is the rainy season!
We all had pasta dishes and they were absolutely gorgeous, as was our desert The staff at this place were really friendly, not formal but down to earth, our waiter was cracking jokes with us, we enjoyed that too. An overall family atmosphere. Definitely going back!

My fiance and I took a 14 day trip through Costa Rica. The first 10 were spent in a much more secluded part of the country so some of the con's are really through no fault of the hotel or location it just so happens that this is a much more touristy spot in Costa Rica. PRO'S: This hotel was clean, the rooms were spacious and for the price very accomodating. The 2 girls at the front desk were very helpful with all our requests and very patient as we tried to call outside the country on my fiance's birthday. There were beautiful flowers in the vacinity and you could hear the monkeys in the trees at night although I never saw any. We did have a bat hanging out on our front porch one night though.CON'S: Upon arrival you are branded with a neon colored bracelet by the hotel staff. You are suppose to wear this bracelet during your entire stay in order to redeem your complimentary breakfast buffet as well as to have entry to the parking area by security. In theory this is a good idea but this also brands you as a tourist as you stroll around town and even more so a tourist that is NOT in their hotel room. This is something you wear when you go to a night club not a hotel. The breakfast buffet was not bad but it wasn't anything to write home about either. I had some coffe and fruit and called it a day. All in all not a bad choice for the price but not something I would consider a fabulous experience.
Another cool thing, we actually saw the clouds lift from the volcano! Everyone says this does not happen but it did!

I stayed for one night here and I wish I'd stayed longer! The staff are very friendly, happy to speak in Spanish or English, and the view is unbelievably beautiful. I was in room 107 and I recommend it to anyone! You can wake up in the morning looking straight at the volcano. The rooms are lovely and quiet and very spacious. The food and drinks are reasonably priced and internet and breakfast are included. The spa is okay but just a warning that you will pay US prices but won't get the same money's worth you would back home. A must-do instead if visit one of the many hot springs in the area - I went to Baldi Springs and it was amazing!

we were there for 2 nights during our one week trip to Costa Rica.
the hotel is very clean and green and all the day we saw people taking care of the hotel.
they helped us we attractions and explantions of how to get to places. every question we had they tried to help us- they even helped us to plan the drive to MONTEVERDE.
The breakfest is great and like any other hotel it's a traditional one.
The location is just outside the city but it's a 5 minutes drive so it's nice not to be so close - it's a crappy tourist town (la Fortuna).
the cost is a little expensive (96 dollars per night) but it's still worth it.