My husband and I stayed at Palo Verde resort and the first night we spent at the hotel our room was broken into - our day packs were stolen along with our passports, credit cards, and cash. We were horrified to learn that we were probably sleeping when this happened. The tile windows of the room were removed, which allowed for a large enough space for the items to be taken from our room. We believe the room was setup prior to our arrival, since we did not hear anything. The morning of the incident the only person onsite was a young (16 year old or so) boy at the counter, no security. The owner was called soon after the report and he arrived to inform us that he was not even aware there were people at the resort, and that since it was low season they normally did not have any security onsite– they would monitor personally at night, yet there was only a 16-year-old boy onsite that night. I could not believe the low level of security! Also, there was no safe box in the rooms and the desk safe box was never offered to us on our arrival. I do have to say that the owner did all he could to help us get back to our trip – offered us a free nigh stay (yet did not reimburse the prior nights fee) also provided us with some cash to get back to san José to get to the us embassy, and arranged and paid for the fee of a private driver to take us to the San Jose and to the US embassy. I can’t help but wonder if the employees were in on it!!! Needless to say our trip was not the same after that experience. Some suggestions for people with rental cars – we learned, at the US embassy, that a trick these thieves use is to slash the tire of a rental car, while people are having lunch, etc. and then they follow the vehicle offer to help change the tire, and while the attention is on the tire another person removes the luggage and personal items from the car. All I can say is – be careful!!! I know this experience will absolutely not stop us from traveling, but has made us safer travelers … I will always double-check my room windows, and I suggest you do the same. I hope this experience does not discourage you from experiencing Costa Rica - my only goal is to offer some advise so that you can be a safer traveler!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am writing in response to a review dated January 8, 2008. Although, unfortunately, one of our cabins was broken into and valuables stolen, I would like to set the record straight. Upon becoming aware of the breakin, we immediately called both the municipal police and the OIJ (Federal Police) to investigate. Both agencies arrived and investigated the breakin, providing written reports to the victims. Also omitted from the narative was the fact that the guests had gone to La Fortuna the night of the incident and arranged an unlicensed tour for the next day with someone who dropped them off the night before, not in Palo Verde, but mysteriously past the entrance of the resort. Fortunately the victim had the card of this "pirate" taxi and this information was likewise passed on to the police, who stated that they knew of this person. I do not blame the victims at all, they were two wonderful people, who experienced a horrible trauma. I did everything within my power to make things right, but one must be careful when dealing with unlicensed, people, who are offering "low cost" tours. We provide tour bookings at the reception, with totally reputable companies and provide endless advise to all guests about the "do's and don'ts of your Costa Rica visit. As regarding security. We all live on the premises, and there is always someone here 24/7. The staff has worked here for years and they are the best, most honest and hardworking people I have ever known. Our cabins have since been retrofitted with security bars. We take the security, comfort and the well being of our guests very seriously and the vast majority of our guests enjoy their experience here. As any good hotel owner, I tried my best to help these victims, we fed them, gave them cash, called the US Embassy and assisted them in getting a same day passport, provided them with transportation and a personal driver the next day, to go to San Jose and wait at the US Embassy, until they received their new passports and then take them to their next hotel. Bad things ocassionally happen, often through the fault of no one and not exclusively in Costa Rica. We can only hope that it does not happen to us. Thank you for the opportunity to respond, respectfully.....Gene
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