In June when I was in Costa Rica I booked to stay at Arenal Backpacker's Resort in a shared female dorm. The resort confirmed my booking by email and so I turned up looking forward to my stay at the Backpacker's Resort, having heard good things about it. I sensed when giving my name at reception, that something was wrong. The male receptionist was hesitant and I advised him I had a booking and reiterated my name. He eventually said that I could not stay in a shared female dorm...and I reminded him that I had had a confirmation of my booking for this accommodation.
The sum of it from what I could gather from the embarrassed and uncomfortable receptionist (who had to telephone the manager about the matter...and who did not come down to sort out the situation himself) was that they had obviously received a request for the female dorm from a group of people, and obviously my one booking stood in the way of what was obviously a better deal for the Resort. Hence I was 'bumped'. I was offered a single room at a reduced rate, but the reason for my booking a shared dorm was to save the money on accommodation to spend on sightseeing trips in the area. I decided that I did not want to spend the extra money on a single room - but more so - I decided by then I did not want to stay at the Resort. I felt their behaviour in not honouring a confirmed booking (and being upfront about the reason) was morally wrong. In the end they did me a favour, because I believe I ended up somewhere far better....... the Arenal Hostel Resort.
I was lucky to have found and stayed at the Arenal Hostel Resort What a difference! I cannot praise the Resort too highly. The people were very friendly, I was provided with a cocktail on arrival, given a pleasant and very clean shared female dormitory, all the information I could wish for about what to do in the area, and on top of that the Resort had a lovely garden with hammocks and a pool with a bar. In summary a very friendly and chill place to stay.
when booking make sure that you have a confirmed email stating that your room is guaranteed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.