I booked online for this place yesterday. I booked a private room, paid a deposit with my credit card which was accepted and was given a reservation number.
So far so good. That is what everyone does right? It's standard practice everywhere. WRONG.
I drive all the way from San Jose today and when I turn up and provide my name and say that I have a reservation, the staff member looks at me and says 'you don't have a reservation'. It's pretty hard to argue with a reservation number though. He was a nice guy and then admitted that 44 hours has to pass before your reservation is recognised. This not stated anywhere I could recall on the booking site. How misleading can you get?
So there were no more rooms left, including the room I booked and paid a deposit for, and so I had to leave the place in the dark with nowhere to stay at 6.30pm and had to pay for a taxi to find somewhere else for the privilege. I demanded my deposit back which I got, which is the least they could do.
I telephoned Hotel Fortuna in town and was immediately given the option of 2 great rooms and the staff could not have been more helpful. The rooms were only 5 to 15 dollars more than the shared bathroom place at Arenal Backpackers Resort.
Get your act together Arenal Backpackers Resort and act responsibly.
I won't be recommending you to anyone. You can't leave guests in the lurch like that. Given it's a system issue, it must have happened to other people too.
On the other side of the coin, Hotel Fortuna, you rock, thanks for showing me some great Costa Rican hospitality.
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- Also Known As:
- Arenal Backpackers Resort Costa Rica/Arenal Volcano National Park