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“Incredible family vacation!!!!” 5 of 5 stars
Review of Lost Iguana Resort & Spa

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Lost Iguana Resort & Spa
3.5 of 5 Resort   |   1.5 km North of Arenal dam, La Fortuna de San Carlos, Arenal Volcano National Park A2004, Costa Rica   |  
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SUPER DISCOUNTS 2014
Dousman, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
“Incredible family vacation!!!!”
5 of 5 stars Reviewed November 21, 2012

The Lost Iguana is the only place to stay in Costa Rica!!!!! You won't be disappointed!!!!!

We stayed at the Lost Iquana for a week over Halloween with our 2 daughters ages 7 & 12 and we had the best time ever. We stayed in room #44 on the 2nd floor and had an amazing view of the volcano, an incredible outdoor shower and whirlpool tub with candles and bath salt. Our room was very spacious and the outdoor patio was a great place to sit, relax and watch butterflies, birds and the volcano. Our girls had their own room with bunk beds and a full size bed complete with their own full bathroom. Everyday we came back to our room the maids made very cool designs with towels and left them on our beds. The rooms were very clean and had everything we needed. You can even drink the water from the tap as it comes from a spring.

We loved that the resort was tucked away in the jungle and enjoyed walking the paths around the property, including the maze, and seeing so many different things. It was an adventure! The pool was heated and has a swim up bar with happy hour every evening. It was so nice after a day of activies to sit in the heated pool and have a cocktail. We ate almost all of our meals at the restaurant and the food was very good. The breakfast was included with our stay and consisted of frush fruit, sausage, toast, Costa Rican food, cereal, eggs, juice and coffee. The dinner entrees were very good. Our favorite was the stuffed tilapia among others. We were NEVER disappointed with the food.

The front desk was extremely helpful in making all of our excursion reservations. We went to the Hanging Bridges, went ATVing around the base of the volcano (wild, wicked fun!), Zip lined with Ecoglide (awesome!), went to Asis Wildlife Rescue Center and prepared food and feed the monkeys among other rescued animals (amazing!) and went to hot springs at Baldi. We also went into town (La Fortuna) and took the employee shuttle there and back (which was free but we did tip).

What truly makes this resort spectacular are the people who work there. Everyone was so incredible, friendly and helpful. They treated us like family. I have to call out Eddie & Louis who are the best. We looked forward to seeing them everyday. They went out of their way to make sure we were enjoying ourselves. They were very courteous and the service they provided was impecable. If I had a resort I would want staff like them on my team. Nancy in the gift shop was very helpful and very warm and friendly. Deanna who worked at the front desk booked all of our excursions and arranged our transportation. We didn't have to do anything but show up. By the time we left we felt like we made friends for life.

Elaine, I know you read all of these reviews and I want you to know that your resort is one of our favorites. Your staff are very good people who really care about the guests and take pride in what they do. Your resort is so beautiful and the location is great. We miss Lost Iguana and all of the employees. Our kids keep asking when we can go back. They love looking at all of the pictures and both girls made photo albums (that we purchased at the resort's gift shop) and they look at them all of the time.

In our opinion there is no better place to stay than Lost Iquana. We thank you for all of the wonderful memories and look forward to returning soon!!!!!

Keep offering GROUPON deals!!!!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
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English first
Highland Beach, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

There is a reason I keep going back to Lost Iguana, I KNOW I'm going to Relax, be somewhere special, that isn't just another androgenous Hotel Room. The great friendly service , is prompt and pleasant.. The rooms are clean and suitably appointed, bringing the feel of the enviroment into the room. The food is superb, and fresh. Lost Iguana is iwell situated within close proximity, to a variety of attractions and activities, and you can't beat the views, whether it's morning Yoga over looking the Volcano ,or relaxing on your balconey watching and listening to the the Wildlife, and the world go by..I Love to indulge myself at the Spa, which is Top Shelf, in terms of ambience,products and ServicesI ...This Resort, is truly a Gem in the Jungle. I'll go back again over and over....If it works, don't fix it

Room Tip: Go for the suite with the private out door Hot Tub.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deerfield Beach
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2012

I have been there 4 times and I just love the place. It is the best resort in Costa Rica. I fould the beds very comfortable and the room amenities were outstanding. I consider the service as outstanding also. The prices are very reasonable with or without Groupon. The service from the airport to the resort was very comfortable and quick. We even stopped half way for a snack and a glass of wine. When it comes to Lost Iguana "JUST DO IT!"

Room Tip: Grab the end rooms with the Jacuzzi on the balcony.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 stars Reviewed November 20, 2012

We stayed at the Lost Iguana for 5 nights in July 2012 and had a great time.
Pros: Gorgeous grounds including hiking trails on property, volcano views, leaf-cutter ants on our patio, hot pool, lovely indoor/outdoor bathroom with two showers and jettedi tub, comfortable bed -- slept best here during whole vacation, great housekeeping staff, friendly desk staff to help with activities, close to Hanging Bridges
Cons: Because it is outside of town we ended up eating here a couple of night due to tiredness from activities. We wished that the dinner menu had more light/casual options.
If you don't have a car the location could be a problem.
If you can't easily walk hills, the location could be a problem.

Room Tip: We stayed in room 31. It had a king-sized bed and they brought in a single bed for our son. There...
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Stayed July 2012, traveled with family
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Delray Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2012

I returned from taking a group last month on a yoga retreat to this wonderful resort for the third year. Each year we return for the same reasons. We return to practice the sacredness of yoga at the beautiful "Lost Iguana" in the rain forest because there is NO better place to go in Costa Rica. It simply is the perfect place to experience all that we seek to transform our lives. Nothing has been missed from the rooms, friendly staff, cleanliness, great meals, beautiful landscaping, spa treatments, creative space to every detail that the owner should be very proud that he/she has masterfully created. Everything on site and nearby is available for your Costa Rican experience. Look no further!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed at the resort because we bought a Groupon deal for four nights, which we redeemed right at the end of the promotional value period (the rainy season in early November). The Groupon deal included breakfast. If we had to pay more for our stay, I would rate this property "average" instead of "very good". There weren't a lot of guests staying at the same time we were.

The room we stayed in was spacious, clean, with some luxurious details. The lighting was not good. The hallway into the room had one small wall sconce and lacked lighting, so it was difficult to see what we had in the closets and the six-drawer dresser located in the hall. The bed felt old and worn out, and the linens were thin and itchy (complete w/ piling polyester comforter), like what I imagine prison linens to be like. The bed did not match the rest of the room. There was a light above the bed, but it was tied to three other overhead lights by the mini-bar area of the room. The other furniture, including a small two-person couch and two outdoor wooden rocking chairs, were nice. The best part of the room was the outdoor, private balcony/deck that gave us a clear view of Arenal Volcano. The doors are also all glass, so you can see the view from almost anywhere in the room. The outdoor whirlpool tub was a nice touch, complete with bath salts and tea light candle. This was great for a soak after hiking Cerra Chato. There is a creative and well-done outdoor shower, with dual shower heads, tropical plants and an open ceiling (covered w/ screen to keep bugs and jungle debris out of the room). It would have been nice to have lighting for the shower area though. During the day, it was fine, but a night shower was only illuminated by whatever ambient light spilled in from the main bathroom area. The bathroom was otherwise outdated, with a single sink and a tile countertop with very old grout.

Of note, the pricing for certain services or amenities are not displayed or explained. We disputed some charges since we could find nothing in writing explaining them. The front desk staff gave us the Heisman a few times, and it was only after three attempts to resolve the matter that we actually got a response of, “we’ll let you know…” which they never did until we checked out, and of course, I had to ask about it again. Service from the staff was spotty at best. I realized I left a book in the room immediately after I checked out and asked if I could go back into the room and the response was "no, you can’t do that". Um… okay… after two more tries, I was able to get back into the room, probably only because the maid was already cleaning up the room.

The resort is fairly isolated, and there is nothing other than the hanging bridges or somewhat sketchy roadside kayak rentals within a 15 minute drive. To get to La Fortuna, you have to drive 30 minutes back towards the volcano. To get to Nuevo Arenal, it's about 45 minutes the other way around the lake. Because the resort is tucked away, we ate at the restaurant on site on the first day. The food was average and overpriced. Service depended on who your server was - there was one server in particular who came off as condescending throughout our visit. After the first day, we ended up eating in La Fortuna after our morning/afternoon activities, and would bring back take out to eat for dinner to avoid the restaurant and having to drive back out. The breakfast is good, fresh fruit, pastries and toast, and a menu from which you can order Western and typical CR food.

The grounds of the resort had plenty of flora and fauna. All the roads were constructed with pavers, not poured cement, and there is lighting (some of it works, some of it doesn’t) throughout the road and small trail network from the rooms to the pool and restaurant. We did not hike any of the trails that are on the property. The roads and walking trails (from rooms to the pool or restaurant) can be very steep and slippery when they are wet (which is all the time), and they are mostly lightly covered with moss. All the steep climbing was a bit hard on my knees at times, though I probably could've been lazy and phoned for a golf cart to truck me around the place. Every day we saw and heard workers trimming and maintaining the grounds. The plants seem to threaten to overtake the roads and resort at any moment. Because it was offseason, there was also ongoing construction throughout much of the daylight hours, in the building directly next to ours. We understand that this is what the resort does to maintain the property in the offseason, but given the number of rooms at the resort, I was somewhat surprised the very few folks who were staying there weren't placed in a building farther away from the roofing project right next door.

Overall, a good deal with the Groupon that we used. Maybe the service and the atmosphere is better during not a Groupon deal/rainy season, when there are more guests at the resort.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lost-iguana-Resort, Owner at Lost Iguana Resort & Spa, responded to this review, November 20, 2012
I am sorry you were not as pleased with your stay as our other guests. I read all the comment cards from the last two months and saw only great ratings. I give all guests my direct email and it is very helpful if you contact me and let me know what room you were in so we can correct any problems. Regarding the bedding, the mattress are fairly new and are the best quality we can buy in Costa Rica. The sheets are brought in from the US and are 350 count cotton. The bedspreads are hand painted batik on cotton and quilted. There is no polyester except for the batting. It takes artists 2 weeks to make each bedspread. We just received a shipment of new spreads and matching robes, as we do every two years. The bathroom counter tiles are all being replaced with marble and granite vessel sinks. Regarding the outdoor showers, we have candles and matches in each shower for romantic candlelit showering in the evening. We give excellent prices during low season while we do our upgrades. We try our very best to make each guest happy and I am sorry you were not more pleased. Sincerely, Elaine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012

Came here for a friend's wedding.

Location: 5/5 - close to the volcano, hot springs, and a host of activities; secluded - takes 30 mins to get to La Fortuna, which we like, but tour operators charge more to pick us up
Service: 4.5/5 - very friendly and cooperative in accommodating a big party
Rooms: 4/5 - clean and pretty, with a view of the volcano (we didn't see the volcano though due to rain), and you can get internet on the balcony if not in the room

Overall, a good, secluded location for some pure relaxation

Stayed November 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lost Iguana Resort & Spa

Also Known As:
Lost Iguana Hotel La Fortuna De San Carlos
Lost Iguana Resort And Spa
Lost Iguana Hotel
Hotel Lost Iguana
Lost Iguana Resort & Spa Costa Rica/Arenal Volcano National Park
Address: 1.5 km North of Arenal dam, La Fortuna de San Carlos, Arenal Volcano National Park A2004, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in La Fortuna de San Carlos
#7 Family Hotel in La Fortuna de San Carlos
#9 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lost Iguana Resort & Spa 3.5*
Official Description (provided by the hotel):
The Lost Iguana Resort is Arenal's newest hotel, offering luxury accommodations in the rain forest The resort's 100 acre property overlooks the world's most active volcano, Arenal Volcano located near La Fortuna, Costa Rica. A premiere, upscale retreat nestled gently in the jungle, the Lost Iguana Resort only offers rooms with large private balconies overlooking the Arenal Volcano and Arenal River Gorge. All rooms are spacious and well appointed with first-class furnishings, artwork and full amenities. ... more   less 
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