This hotel was chosen for us as part of a tour package, and we couldn't have been happier. The view of the volcano and surrounding gardens is absolutely stunning. I could have looked at it for hours while sipping coffee...so beautiful. However - watch out for the DANGEROUS CREATURES - a hummingbird nearly gouged my eye out as it erratically flew past! :) The rooms are not luxurious, but they are neat and everything you need is provided. We were provided with cute towel creatures, too (if that's a selling point for you)! The hotel is not close to town, but they have some basic toiletries, snacks for sale at the front desk.The open-air restaurant serves good food, drinks, and has nice service. The breakfast was good, with lots of local selections. We found the staff very helpful when it came to arranging tours and recommending local attractions - the only regret is that we could have stayed longer!