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“Fairly Excellent in almost every way.” 5 of 5 stars
Review of Volcano Lodge & Springs

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Volcano Lodge & Springs
3.0 of 5 Hotel   |   La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)   |  
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$56 off room rate
Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Fairly Excellent in almost every way.”
5 of 5 stars Reviewed May 10, 2013

The hotel location was very nice. A short distance away from the nearest town of La Fortuna. The gardens around this hotel were amazing and made for some wonderful pictures. The view of the volcano was stunning. Only a few hours out of two days it was shrouded in clouds, but thats how it goes. We had a private nook in the back of the room with rocking chairs. The hotel has two swimming pools and two jacuzzis which we made use of every night. The breakfast buffet was quite impressive. There are some pretty spoiled reviewers here giving unfair reviews of the buffet breakfast, but I thought a spread of pancakes, eggs, rice and beans, fresh fruits, sausage and various other items with a person making omelets to taste, fresh squeezed orange juice and milk, Costa Rican coffee and tea was pretty excellent. Breakfast was probably my favorite thing about this place and we scheduled our tours around when we would be able to get breakfast in.

The gardens around this hotel were absolutely stunning and the property offered various walking paths through them. There is a sort of secret hiking trail that goes down by a small river that we discovered by accident. They also grow various fruits on property that I wouldn't be surprised we ate at breakfast every morning.

Desk staff was pretty good, sometimes a bit less than enthusiastic to help out. My daughter left her anklet by the pool one night and when we asked whether anyone turned it in, the front desk lady just said no without even checking the lost and found. Overall they were pretty helpful, doing a bit of extra investigation for us, calling the cab companies and getting rates and telling us about tours that they offer that weren't listed on the tour sheet (with some inquiry first). However there was a noticeable difference between their enthusiasm with us and other (more affluent or white looking guests). I'm from the states and so used to a bit of underlying prejudice and it would have been nice to escape that for once.

The free shuttle to town was really fantastic and the drivers we had were wonderful. One even dropping us off right at the bus stop rather than their specific drop off location. They are the shuttles for transporting employees so they run very limited times of the day, I think maybe only two or three times. If you can't make the times, there are plenty of taxi's in town and the going rate to or from the hotel is around $10.

We had cute animals made out of towels and sprinkled with flower petals by the cleaning people. We did book our tours through the hotel and they were competitively priced (don't go by the prices on the website, they give you a price sheet with better prices once you get there). We did not try the spa because we usually arn't interested in those types of services, but we did look at the spa menu and the prices rival those in the states. In town there is a place that offers massages for $25.

Overall, I would give it an A-, which I think is pretty solid.

My big suggestions to the hotel: throw a screen door on behind the door to the back nook. We liked to leave the door cracked when we sat outside to hear for our kid, but that let all types of (at times crazy looking) insects into the room. We know we are in a tropical environment so it was no big deal, but a small thing like a screen would help with those issues.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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English first
Villa Rica, Georgia
1 review
4 of 5 stars Reviewed May 9, 2013

Stayed for a couple of days. The grounds of the hotel are absolutely beautiful. The rooms are decent and the staff was very friendly. The breakfast at the restaurant was pretty good as was the room service food. I would stay there again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 9, 2013

This is a good value lodge close to Arenal Volcano, La Fortuna and all hot springs locations. We enjoyed the beautiful grounds and walking trail behind the lodge. The pools were beautiful and I was happy to have a swim up bar! We also really enjoyed the daily, traditional buffet breakfast, with spectacular views of the volcano. I suggest getting the fish fingers (or fish sticks as we call them)- they were very fresh and the best I'd ever had. The only downfall to this lodge was the cold water at night (one night out of two). Get a massage, they're cheap! Note: Taxis are overly expensive in Costa Rica, so I would not tip much.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derwood, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

We stayed at Volcano Lodge for 2 days and it was the highlight of our trip to Costa Rica. I wish we could have stayed longer their. The stuff were very knowledgeable, helpful, and courteous. The person the drives guests around the hotel grounds and to Paradise Springs was so nice to pick us up from Paradise Spring after his usual hours of work.
The room was also very nice with a gorgeous view of the volcano.
Finally the restaurant was great too. We ate breakfast twice and dinner once, the food was really good, fresh and tasty.

Room Tip: Paradise Springs deal offered by the hotel is a wonderful deal and significantly cheaper than other...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 6, 2013

Easy check in, clean rooms, hot water, a great location, great service and a delicious all you can eat breakfast with a clear view of the volcano through lush gardens. As a former resident of Costa Rica and frequent visitor to the Arenal region it has always remained one of my favorites. This was a first time stay at Volcano Lodge, and we found nothing to complain about. the location is great with a view of the volcano from the back of the rooms through the landscape and from the dining area. Volcano lodge is close to the lake, easy to get to, well maintained and the staff was very helpful. Wifi in the room worked just fine. We chose Volcano Lodge for this stay to 1) try someplace new to review and 2) to take advantage of a 50% and off and 2 for 1 promo they were offering through one of the local Costa Rican discount sites. Clean, spacious room, plenty of hot water, air conditioning, Cable TV, WiFi, pretty much anything anyone would want.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Laprairie, Quebec, Canada
1 review
5 of 5 stars Reviewed May 4, 2013

Fabulous place. Clear and large room, very friendly people. They always want to help you. Food is excellent all day long. We even bring our own wine. The server served us with a big smile.

Only thing wrong: WIFI signal is too low in some room.

I very good place to stay with familly, friend or couple. We had a massage, a lot expensive, but very professionnal.

Room Tip: Room in center lane are quiet with semi-private place to admire nature
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 3, 2013

This place has everything you need: air conditioning, cable tv, clean bathroom, individual patio, swim up bar in the pool, and decent food. The pool service was very good and the servers were always accommodating to our needs. It's in a beautiful location and perfect if you have multiple activities planned.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Volcano Lodge & Springs

Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Lodge & Gardens Hotel
Volcano Hotel
Volcano Lodge & Springs Costa Rica/Arenal Volcano National Park
Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in La Fortuna de San Carlos
#22 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Volcano Lodge & Springs 3*
Official Description (provided by the hotel):
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 
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