We arrived December 7, 2012 for our 5-night stay during our honeymoon. We arrived late at night so we couldn't fully appreciate what we were about to experience. The grounds are like a botanical garden, the animals and bugs are like nothing you've ever seen, and the staff are wonderful. The included menu provided great food (try the typical dish) and the breakfast buffet had a nice variety. We had a room facing Arenal and it was so serene. Thanks to everyone who made our stay so special.

When it rains in the evening (I think typical of the "winter months") it can be tough to sleep through the random showers and the rooms aren't made of high quality materials so you literally hear everything that's going on outside. The rooms are large and yes, the wi-fi is easily accessible.

Rooms are large and clean. We could access the free wi-fi from ours with no problem. The grounds are well maintained. It is a great location and easy to get to everything in the area.

The restaurant was great. Breakfast buffet doesn't change much but it's good food. The beef tenderloin with coffee and port sauce was delicious. All the servers were very friendly and attentive. Coffee at breakfast is the only hard thing to get.

Even better than this restuarant is Pollo El Colosso on the main road to town. It's a locals food stand with amazing fried fish and fried chicken.

The hotel is ok, the staff is ok the rooms are ok the breakfast buffet is ok the shower is ok the bed is ok. There is nothing to grand or special about this hotel except beautiful view of the volcano, and its close proximity to the fortuna town. We had ants in the bathroom which on complain the maintenance crew came and exterminated the bathroom after which our stay was ant free. The value for money I will say is average.

We spent 3 nights at the hotel last week; we were 4 adults and 3 kids and had two rooms. First the pros- beautiful gardens, well-appointed rooms, decent breakfast. The pros end here, however. Cons- small rooms, hot water in the shower can be hit or miss, POOR customer service. We had a few terrible experiences which tainted our stay in La Fortuna. After returning from an excursion around 4, we requested the ladies at the reception if their shuttle could drop us off at the Baldi Hot Springs which is literally a 5 minute drive away. The ladies agreed right away; however when we went to the reception we were told that we were not promised a shuttle ride and we requested them to order a cab which they did. We waited for about 45 minutes and when we asked Natalie would tell us that the cab will be here in 5 minutes. We had paid $$$ to enjoy an evening at the Baldi Hot Srings, but because of their inflexibility and lack of concern for their guests, we were unable to spend the time that we paid for. Natalie at the front desk kept laughing every time we went to check on the status of the cab, clearly some behavior issues rather than a language barrier! There was absolutely no trace of empathy in her demeanor.
The biggest mistake we made was book an excursion through the hotel. We booked the "Aerial Tram" with Sky Trek for 2 days later through the hotel for $66 pp. We called to cancel this activity in 20 minutes because we realized that our kids will not be able to zipline there and thought it would be a rip-off to just ride the tram way for 66 bucks. They refused to cancel and said we would lose all our money if we did. So we decided to go ahead with the excursion anyway. At the Sky Trek, everyone including the staff was appalled that we were charged 66 bucks to ride the Gondola! While we paid $314 for the whole group through the hotel, my husband found out that we could have booked the same activity for $168 if we booked directly through the company! What a rip-off. Not only that, they were willing to refund our money and were surprised we were not able to cancel this when we were trying a day and a half ago. Claudio at the hotel was able to give us $248 back for an activity we didnot do, wasted an entire morning on with cranky and tired kids and paid $66 for riding their bus! This whole mess could have been easily avoided by the hotel staff convincing the Star Trek staff to cancel the activity and refund us our $314 when we requested them 2 days ago.
All in all, they fail to care for their guests. We wish we stayed somewhere else and would have avoided wasting a whole day dealing with messes caused and mismanaged by the hotel.