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“Simple hotel” 4 of 5 stars
Review of Volcano Lodge & Springs

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Volcano Lodge & Springs
3.0 of 5 Hotel   |   La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)   |  
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25% off room rate
San Francisco, California
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Simple hotel”
4 of 5 stars Reviewed December 5, 2012

Good place to stay off the main drag ~5-6 km north of town. So it helps to have a car to get into town. Easy drive to most of the local attractions. Nice pool and jacuzzi - although the jacuzzi could have been warmer. Happy Hour 2-for-1 drinks with good drink menu options. Breakfast buffet is basic with scrambled eggs, sausage, pancakes, potatoes, and gallo pinto. Good value for the money when purchased online off one of the travel sites.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,240 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2012

We stayed 2 nights in room#316 during off season. The 1st night was very quite I think bcs no one next to our room. The 2nd night was not so quite; I think the room has brick walls, but somehow we could hear people next door talking, their tv & even the snore! Other than that it's a simple nice room, clean, nice garden, good for the price.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Miami, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 1, 2012

This place is beautiful. The rooms are neat and very clean. The kitchen staff were great, ready to meet your every need My husband and I had a great stay for 4 nights. The only negative experience we had is that there are no ironing boards.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Altos, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 27, 2012

We just returned from Costa Rica and stayed for three nights at the Volcano Lodge and Gardens. We have a very nice stay and would recommend it highly. The rooms, as stated in other reviews, are basic but clean and comfortable. Each porch had two of the comfy Costa Rican rocking chairs that were a perfect way to enjoy a drink and stare at the incredible gardens and volcano views. We had two rooms (one for my husband and me and the other for our two daughters) and they both had great views of the volcano. I'm not sure why another reviewer had trouble with the no-flush toilet paper issue; we found that pretty standard throughout Costa Rica. I don't care about the whole wristband thing -- just not a big deal. The staff was friendly and helpful. The food was very good and plentiful (especially the breakfast). I would definitely return.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Jose, Costa Rica
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 23, 2012

The best part of this hotel is the value. It is a good and clean hotel for a fairly accesible price. The rooms are basic but very spacious, with nice wood carved furniture (typical for the area). The pool area is clean and fairly spacious, and the hot tub is also very nice and spacious. The gardens are beautiful, full of local species and small wildlife (I saw the first armadillo of my life one evening). The staff is extremely friendly and nice. They dio requiere wrist bands, which is not my favourite, but a small, insignificant detail. The restaurant has a good mix iof very good food, at a reasonable price. The spa services are good, but I have had better. Overall, a very good hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
1 review
5 of 5 stars Reviewed November 16, 2012

Can't say enough about this beautiful resort!! The room was better than we extpectd!! When we arrived it was late in the evening, so we were unable to see much of the scenery. When we woke up Arenal Volcano was the first thing we saw out of our large picture window. Talk about breathtaking!!! The grounds were amazing and the food was outstanding. Definately will return!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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miami
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 15, 2012

The reason I dont is because I am in a good mind state when I get there. This place threw me off. We just left a very nice spot in tamarindo. The list of bad ideas begins with check in:
A: Wearing wrist bands.... dont like it feel like a mental hospital escapee
B: Room design just below a Howard Jonhson
C: No flush toliet paper.... I get it if you are in a locatio that isolated but there are resorts right
next door that dont have the same rules. We went to one 5 days ahead of time.
I feel I should say something nice...the food was ok.

Room Tip: Dont do it
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review, November 19, 2012
For us it is a shame that you are not satisfied with our hotel.

Some of our policies, may not like all of our guests, but they are our policies.

As for the case mentioned, we believe that good customer service is also, to understand that a guest wants to check out the property.

Thank you for your comments, they are our best input.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Volcano Lodge & Springs

Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in La Fortuna de San Carlos
#14 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Volcano Lodge & Springs 3*
Official Description (provided by the hotel):
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 
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Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Hotel
Volcano Lodge & Springs Costa Rica/Arenal Volcano National Park

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