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“Great Value” 4 of 5 stars
Review of Volcano Lodge & Springs

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Volcano Lodge & Springs
3.0 of 5 Hotel   |   La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)   |  
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Hotel amenities
Athens, Georgia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great Value”
4 of 5 stars Reviewed October 29, 2012

The pools are great and the restaurant is delicious (meals range from about $10 - 22, average about $15). I'm actually looking at the volcano from my window as I write this. The staff is super friendly (esp. brian at the front desk and stephen at the restaurant/bar) and speak great english if you don't know spanish. The nicer places such as this one are a little further away from town (cab ride into town cost us $11 and back cost us $16 so try and get a cab that has the meter counting in the dash). The hotels around this area though are more spacious and have a better view of the volcano. Try and get up early so the clouds aren't blocking your view, which they did for the last three days for us. The complementary breakfast is delicious (apparently it's buffet when there aren't a ton of people here and ordered when there are, so better during the off season!). It had eggs, pancakes, sausage, toast, potatoes, rice and beans, fruit, coffee, milk, juice, and pretty much everything you can want. This morning there was an omelet station that was delicious. AC is awesome and the showers are HUGE and very hot. Only reason I didn't give it a 5 was because the walls between the rooms are very thin and the guys next to us were really loud. When they talked it seemed like they were in the same room with us and we could hear everything they said clearly (embarrassing for them, eh?). If I came during the busy season it may not be as much fun for us as a couple since the place is very kid friendly (playground by the pool, etc) but that would be great for a family. All in all, good deal for less than $100 a night and awesome all you can eat breakfast.

Room Tip: I wouldn't want a room next to the front desk or pool (the kids can get loud when playing) and s...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,406 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Kentucky
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 28, 2012

Beautiful grounds and the most fantastic view from our own private porch. We only had rain during the night so we really enjoyed visiting the sites with no crowds.Enjoyed the drink specials and the complimentary breakfast .Very comfy bed, in a clean room with a great shower. Staff very helpful and quickly responded to requests.I would definitely recommend this hotel.

Room Tip: Our room was on the backside of the hotel facing a small river and the volcano.There are many buildi...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phenix City
Top Contributor
81 reviews 81 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 25, 2012

Not a lot to complain about considering I am in Costa Rica but if I had another choice I would definitely try another resort. The staff is unequaled but the facilities are lacking. The toilet in the room would not operate properly even after "a repair". All of the nicer resorts have a fantastic view and this one is no exception. The restaurant had a total of 6 people at the same time- we were in the off-season, but the other resorts we visited during our trip were packed so there must be a reason. The resort also did not have hot springs which is also an attraction.

I also did not like the fact I had to wear a waterproof paper bracelet the whole trip. Not necessary.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review, October 30, 2012
Thank you very much for your comments.

Our main objective is to obtain feedback from them.

We regret the inconveniences that you might live, in your stay with us.

Regarding our restaurant, is designed to serve hotel guests, so you probably could perceive fewer people. Considering that we are in low season.

As can be seen in all our advertising, we have two pool areas, one with cold water and one with heated water.

We appreciate your time, and we will consider your feedback to improve our product and our service.

Kind Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
68 reviews 68 reviews
60 hotel reviews
Reviews in 61 cities Reviews in 61 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 25, 2012

This hotel has large, clean comfortable rooms opening onto tropical gardens. They promote the rooms as all having a view directly onto the volcano and mine certainly did - very convenient for relaxing in comfort while the volcano disappeared and re-emerged from the cloud.

The staff at reception were very helpful. When I wanted to do a specific day trip they called four different operators to find one that was running the tour on the day I wanted.

The maids also did a great job - my towel was folded into spectacular shapes including an elephant complete with real orchids behind its ears!

The restaurant is also good (there was a buffet on the days I was there with fruit, traditional Costa Rican breakfast e.g. rice and beans) and european breakfast items like toast. There are two pools as well although I didn't have time for swimming.

I would have liked to spend another night at this hotel just to enjoy the facilities there.

My only disappointment was that the volcano stopped doing pyrotechnics about two years ago, so now there is just steam coming from the summit rather than the lava show at night.

A few tips:
- As well as the more well-known attractions in the area (volcano, thermal spa) I would recommend a day trip to Rio Celeste. Two rivers (both clear) come together and when the minerals combine the water becomes bright blue. It was one of the highlights of my trip.
- Many of the activities at Arenal and Monte Verde are similar e.g. hanging bridges, zipline, horse-riding. The ones at Monte Verde seemed less expensive (e.g. $50 at Arenal vs $30 - 40 at Monte Verde), I think both areas are worth visiting but it would be useful to plan which activities to do in each place to get the best value.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermosa Beach, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2012

The stunning views and hotel landscaping providing an unforgettable experience.
Our grandkids received a great introduction to the natural beauty of Costa Rica with abundant wildlife visible throughout the gardens.
The restaurant were excellent with a great buffet breakfast. Lunch was authentic and the cost was very reasonable (including the 2 for 1 beer special).
The pool was great for the kids.
The staff was very accomodaing.
No complaints or shortfalls - and the price was great.

Room Tip: It doesn't matter - all rooms have views and are well situated on the grounds.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 25, 2012

We thoroughly enjoyed our stay at the Volcano Lodge & Gardens. The room & views were wonderful, the food & service were excellent and we hated to leave! We would recommend this hotel to any of our friends and would love to come back for another stay. The amenities were nice in our room and it was kept very clean and welcoming with cute animal towel arrangements.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 24, 2012

Check in was fast and efficient, the grounds are gorgeous, the room spacious, with a lovely sitting area outside, and a view of the volcano. One complaint, the breakfast was just so-so. Pool and hot tub area is nice. Handy to area attractions.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Volcano Lodge & Springs

Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in La Fortuna de San Carlos
#14 Family Hotel in La Fortuna de San Carlos
#15 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Volcano Lodge & Springs 3*
Number of rooms: 65
Official Description (provided by the hotel):
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 
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Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Hotel
Volcano Lodge & Springs Costa Rica/Arenal Volcano National Park

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